Front Desk Agent-Hampton Battle Creek

Job Description

Job Title: Front Desk Agent

Company: Hampton Battle Creek

Location: Battle Creek, MI

Pay:

AI Pay Analysis: To determine if the hourly rate for a Front Desk Agent in Battle Creek, MI is competitive and aligns with industry standards, it would be crucial to compare it against the average wage for similar positions in the area and across the hospitality industry. As of 2023, the typical hourly wage for Front Desk Agents in Michigan generally ranges from $12 to $18, depending on experience, establishment type, and location. Assessing the specific hourly rate against this range will clarify its competitiveness; a rate toward the higher end may indicate a robust pay structure and benefits, while a rate at or below the lower end could suggest the opposite. Overall, understanding local living costs and any additional job perks will provide further insights into competitiveness.

Job description:

Front Desk Agents play a crucial role in creating a welcoming atmosphere for guests by greeting, registering, and providing exemplary service throughout their stay. They are responsible for efficiently handling check-ins and check-outs, addressing guest inquiries, and ensuring a smooth and enjoyable experience that maximizes room revenue and occupancy.

Key Responsibilities:

• Deliver friendly and service-oriented encounters with guests and team members.
• Uphold high standards of personal appearance and grooming, including adhering to uniform guidelines.
• Ensure consistent attendance in alignment with Aimbridge Hospitality standards and hotel schedule needs.
• Maintain compliance with all Aimbridge Hospitality policies, standards, and regulations to foster safe and efficient hotel operations.
• Greet and welcome guests at the Front Desk, maintaining a warm and friendly demeanor.
• Operate the telephone switchboard effectively, ensuring performance standards are consistently met.
• Address requests for information, mail, and messages in a courteous manner.
• Respond to guest inquiries regarding hotel services, facilities, and local attractions.
• Foster strong communication and collaboration with team members and other hotel departments.
• Stay informed about rates, packages, special promotions, and in-house groups; understand restricted dates.
• Accurately gather information when processing room reservations.
• Possess a comprehensive understanding of Aimbridge Hospitality policies and hospitality terminology.
• Support emergency procedures as necessary.
• Conduct check-ins and check-outs with efficiency and courtesy.
• Master all relevant components of the Front Desk computer system.
• Ensure the proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Use appropriate two-way radio etiquette when communicating with colleagues.
• Deliver items such as luggage, newspapers, and requested amenities to guests as needed.
• Maintain updated knowledge of property amenities, special events, and local attractions.
• Perform additional duties as assigned, including assisting colleagues in various hotel areas and maintaining a clean and safe environment.
• Manage sensitive information and access areas of the hotel with care and responsibility.
• Demonstrate cash handling capabilities, ensuring accurate preparation, deposit, and balance of cash drops.
• Interact with guests and colleagues in a professional and respectful manner, often without direct supervision.
• Access sensitive areas of the hotel premises securely, including Master Keys and storage rooms.
• Drive safely for business purposes, upholding a high level of trust and integrity in all interactions.
• Represent the company positively, exercising sound judgment and maintaining a strong professional reputation.

This role requires a motivated individual who is passionate about delivering outstanding customer service and supporting a collaborative work environment.

Job Posting Date: Tue, 12 Nov 2024 00:11:51 GMT

Apply now!