Reservations Customer Care Agent- Petoskey-Boyne Resorts

Petoskey, MI
November 13, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$9 - $9

Job Description

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Job Title: Reservations Customer Care Agent- Petoskey

Company: Boyne Resorts

Location: Petoskey, MI

Pay: $18 per hour

AI Pay Analysis: An hourly rate of $18 for a Reservations Customer Care Agent in Petoskey, MI, is generally considered competitive but may vary depending on factors such as experience, specific employer, and cost of living in the region. As of late 2023, customer service roles in Michigan typically range from $15 to $22 per hour, with entry-level positions starting at the lower end and experienced agents earning more. Given that Petoskey is a smaller city with a lower-than-average cost of living compared to larger metropolitan areas, $18 per hour aligns well with local wage standards, making it an attractive offer for many job seekers in the area. However, it’s advisable to compare this wage against specific competitor offerings and benefits to ensure a comprehensive analysis.

Job description:

Boyne Resorts is seeking motivated and personable individuals to join our Reservations team as Customer Care Agents. In this role, you will deliver exceptional customer service while managing reservations and tee times for our three Michigan resorts: The Highlands, Boyne Mountain, and The Inn at Bay Harbor. This position offers a pathway for qualified candidates to progress into a Reservations Sales Agent career. Communication in this role is distinctive, as you will craft narratives that vividly illustrate our guests’ anticipated vacation experiences. A spirited enthusiasm is essential.

Given the nature of the hospitality industry, we operate seven days a week; however, we offer flexible scheduling options! Potential work arrangements include four 10-hour days, allowing for three consecutive days off each week.

Team Member Benefits:
At Boyne Country Sports and Boyne Resorts, we provide an array of exceptional benefits and access to breathtaking outdoor experiences, along with significant discounts on merchandise and services, comprehensive medical coverage, and more for you and your family, including:

  • Health Benefits (including medical, dental, vision, life, and disability insurance) commencing on the first of the month after your employment begins.
  • Paid Time Off (PTO) accrual starting from your first day.
  • Complimentary skiing and riding at the mountain resorts within the Boyne Resorts portfolio.
  • Discounts on lodging, food and beverages, and other services for eligible team members and their qualifying spouses/dependents.
  • Complimentary or heavily discounted golf at resort courses in Maine, Michigan, and Montana.
  • A 401(k) plan with company matching.
  • The potential to work from home after one year in the office, subject to qualifying assessments.

We are committed to upholding and promoting our Core Values, represented by the acronym LEAD:

  • Think Long Term
  • Excellence in Execution
  • Have Passion and a Positive Attitude
  • Develop Great People

Responsibilities:
As a Reservations Customer Care Agent, your key responsibilities will include:

  • Reserving tee times for ten Boyne Michigan golf courses.
  • Entering reservations for convention bookings.
  • Assisting customers with inquiries and modifications regarding their existing reservations.
  • Maintaining accurate potential and current guest profile information.
  • Upholding a high standard of service for each and every guest by employing appropriate language and phone etiquette.
  • Processing guest deposits.
  • Utilizing computerized reservation systems to modify hotel reservations and issue confirmations.
  • Providing concierge services with a comprehensive knowledge of the property and its surroundings, including dining, entertainment, special events, and directions.
  • Performing additional back-office duties such as report management and room assignments.

Qualifications:
To excel in this role, candidates should possess fundamental computer and internet skills, with proficiency in keyboard use highly desired, as multiple software systems will be in operation simultaneously. Familiarity with SpringerMiller, Marriott software, and/or Salesforce is preferred but not mandatory.

The starting pay rate is $18 per hour, with opportunities for overtime. Candidates must be open to traveling to resort properties for training as needed. Job opportunities are available in both Wixom and Petoskey.

Job Posting Date: Wed, 13 Nov 2024 06:17:32 GMT

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