Reservation Sales Agent- Petoskey-Boyne Resorts

Job Description

Job Title: Reservation Sales Agent- Petoskey

Company: Boyne Resorts

Location: Petoskey, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for the “Reservation Sales Agent” role in Petoskey, MI, I would need the specific hourly rate and any related compensation details. Generally, the competitive rates for reservation sales agents in Michigan can range from approximately $13 to $20 per hour, depending on experience, company policies, and specific job requirements. In tourism-heavy areas or companies with high customer service expectations, rates may be on the higher end of this scale. If the provided rate falls within or above this range, it can be considered competitive; if it’s lower, it may need reevaluation based on industry standards and local living costs. Please provide the rate for a more precise analysis.

Job description:
The primary responsibility of a Boyne Reservations Sales Agent is to engage in outgoing and friendly interactions with a diverse range of callers. This role necessitates the ability to establish rapport with potential guests swiftly, enabling the discovery of their travel preferences and needs.

The position demands a high level of attentiveness, active listening skills, and the ability to ask insightful questions in order to effectively promote our resorts to golfers, families, and couples eager to explore the experiences our Michigan resorts offer. The communication style in this role is distinctive, as you will be responsible for sharing our narrative and vividly illustrating what our guests’ vacations can entail. A spirited enthusiasm is essential to success in this role.

Successful candidates will exhibit an upbeat and cheerful demeanor, coupled with a warm, helpful, and friendly attitude, as personal interactions will primarily reflect this tone. This dynamic position requires someone who thrives in a fast-paced environment while maintaining a detail-oriented approach. While our hospitality business operates seven days a week, we offer flexible scheduling options to accommodate varying needs.

Key Responsibilities include, but are not limited to:
– Receiving travel requests for new reservations via telephone or email.
– Promptly following up on guest inquiry leads for potential bookings.
– Demonstrating strong multitasking abilities and meticulous attention to detail.
– Upholding a high standard of service for every caller through proper communication and phone etiquette.
– Accurately quoting rates and possessing comprehensive knowledge of available promotions and discounts.
– Processing guest deposits.
– Maintaining up-to-date profiles for potential and current guests.
– Utilizing computerized reservation systems to book hotel accommodations and generate confirmations.
– Providing concierge services, showcasing a general knowledge of the property and surrounding area, including nearby restaurants, entertainment options, special events, and general directions.

Qualifications:
To excel in this role, candidates should be proficient in various software applications, including database software, internet software, spreadsheet software, and word processing software. Familiarity with SpringerMiller, Marriott software, and/or SalesForce is preferred, though not mandatory.

Job Posting Date: Wed, 13 Nov 2024 04:56:36 GMT

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