ASSOCIATE CONSULTANT-HCLTech

Job Description

Job Title: ASSOCIATE CONSULTANT

Company: HCLTech

Location: Michigan

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for the role of “Associate Consultant” in Michigan and determine its competitiveness and alignment with industry standards, it’s essential to consider the average hourly rates for similar positions within the consulting sector in that region. As of the latest data in 2023, Associate Consultants typically earn between $25 to $50 per hour, depending on experience, specific industry focus, and the size of the consulting firm. If the hourly rate you have falls within this range, it can be considered competitive; however, if it’s significantly below $25 or above $50, it may not align well with industry expectations. Additionally, factors like benefits, company culture, and job responsibilities can also impact the overall competitiveness of the compensation package. Overall, analyzing the specific rate against these benchmarks will provide a comprehensive understanding of its market positioning.

Job description:
Responsibilities:
– Manage and maintain Windows infrastructure in both on-premises locations and public cloud environments.
– Oversee the management and maintenance of VMware vSphere virtualization, including vROPS and VCF environments.
– Handle management and maintenance of HyperConverged solutions such as VxRail and Nutanix.
– Manage Windows SQL and file server clusters effectively.
– Administer DNS and DHCP services within the Windows Server environment.
– Address hardware-related issues and coordinate with third-party vendors and OEMs.
– Apply patches and upgrades to maintain security levels using SCCM.
– Ensure maximum uptime in alignment with Service Level Agreements (SLAs).
– Update server checklists and inventory for accuracy.
– Demonstrate an understanding of multi-geo support environments.

Skill Requirements:
– Proficient in installing, configuring, and maintaining Windows Operating Systems.
– Hands-on experience in VMware SDDC, vSAN, vROPS, and VCF.
– Practical knowledge of HyperConverged solutions such as VxRail and Nutanix.
– Strong capabilities in file and print server management.
– Experienced in patch administration and deployment.
– Ability to fine-tune the Windows Operating System for optimal performance.
– Skilled in troubleshooting clusters and related issues within SAN environments.
– Solid knowledge and troubleshooting abilities for MS Clusters.
– In-depth knowledge of DNS and DHCP servers.
– Proficient in troubleshooting both hardware and operating system-related issues.
– Experience working with OEM hardware (DELL/Cisco/HP/IBM/Chassis) and remote connectivity tools.
– Familiarity with Azure Infrastructure as a Service (IaaS).
– Scripting skills in batch, PowerShell, etc.
– Experience utilizing multiple patching tools (WSUS & SCCM/Big Fix) and antivirus solutions.

Soft Skills:
– Excellent verbal and written communication skills.
– Strong documentation capabilities.
– Exceptional customer handling skills.
– Ability to manage unforeseen situations effectively.
– High level of adaptability and acceptance.
– Capable of promoting HCL’s values and methodologies.

Experience:
– A minimum of 3 years of relevant experience is required.

Certification Requirements:
– Microsoft Certified Solutions Expert (MCSE), VMware Certification, and Cloud Certification are advantageous.

Educational Requirement:
– A Bachelor’s degree is required; a Master’s degree is preferred.

Key Responsibilities:
1. Adhere to quality standards, regulatory requirements, and company policies.
2. Ensure a positive customer experience through first-call resolution and minimal case rejections/reopens.
3. Participate in the creation of proposals aimed at driving service improvement plans within the EN business.
4. Independently resolve tickets while ensuring the team meets the agreed SLA for volume and response time.
5. Provide support for on-call escalations and Level 3 incident and problem management.
6. Engage in value-added activities such as knowledge base updates, training of new hires, coaching analysts, and participating in hiring drives.

Job Posting Date: Thu, 14 Nov 2024 05:43:27 GMT

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