2nd Shift Porter – DoubleTree by Hilton Battle Creek-DoubleTree

Job Description

Job Title: 2nd Shift Porter – DoubleTree by Hilton Battle Creek

Company: DoubleTree

Location: Battle Creek, MI

Pay:

AI Pay Analysis: To analyze the competitive nature of the hourly rate for the “2nd Shift Porter” position at the DoubleTree by Hilton in Battle Creek, MI, we need to consider factors such as local wage standards, industry benchmarks, and the specific responsibilities of the role. Typically, porters in the hospitality sector earn between $12 to $16 per hour, depending on experience and location. Given that Battle Creek has a lower cost of living compared to larger cities, a rate towards the higher end of this range would be considered competitive, especially for evening shifts which may offer additional incentives. Therefore, if the offered hourly rate falls within this range, it is likely to be competitive and aligned with industry standards for similar positions in the area.

Job description:

6PM Hospitality is looking for enthusiastic and forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. Our team of hospitality professionals, drawing upon decades of experience, strives to achieve excellence in every aspect of our operations, from the front desk to back-office management. We collaborate with property owners, brands, investors, and financial institutions to create memorable experiences for our guests while ensuring solid returns on investments. Join us in our pursuit of excellence!

Position Summary:
As a Houseperson, you will play a vital role in maintaining the cleanliness and overall appearance of all public areas within the hotel. You will be responsible for laundering all linen and terry products, assisting with guestroom maintenance requests, and providing support to the Housekeeping team. Your efforts will contribute to upholding 6PM Hospitality’s Core Values and Hilton standards, with a commitment to exceeding guest expectations and ensuring total satisfaction.

Essential Functions:

• Arrive at work in a professional, neat, and clean uniform.
• Greet guests warmly and positively, fostering personal connections to make them feel valued and welcome.
• Anticipate and meet guests’ needs, striving to go above and beyond their expectations.
• Maintain cleanliness in public areas, including restrooms and the fitness room, in accordance with 6PM Hospitality and Hilton standards.
• Perform cleaning tasks such as mopping, sweeping, vacuuming, and removing debris from floors, stairwells, and elevators.
• Empty garbage cans throughout the hotel, including lobby, restrooms, bar, coffee shop, back of house, and exterior.
• Wipe down tables and chairs in the restaurant area.
• Respond promptly to accidents or spills and clean public areas upon request.
• Return room service trays to the break room.
• Transport dirty laundry to the laundry room.
• Restock supply closets before the end of your shift.
• Communicate with the front desk regarding cleaned areas available for guest requests.
• Wash all laundry according to manufacturer instructions, monitoring for stains, damage, and wear, and handle accordingly.
• Dry and fold laundry, ensuring proper storage in designated areas.
• Ensure a sufficient supply of linens is prepared for the next day’s housekeeping shift.
• Keep the laundry room and storage areas well-stocked with necessary supplies.
• Regularly clean laundry machines, dust, mop, and maintain cleanliness in the laundry area.
• Deliver items to guest rooms as requested by the front desk and assist with cleaning late checkout rooms as needed.
• Replace light bulbs and respond timely to guest complaints or issues.
• Assist guests with luggage upon request.
• Maintain compliance with all operational standards set by 6PM Hospitality and Hilton.
• Ensure organization within all storage rooms.
• Uphold a positive attitude throughout your shift, contributing to a high Team Member morale.
• Follow all 6PM Hospitality Processes and demonstrate reliable attendance.
• Perform other duties as assigned by management.

Position Requirements:
Minimum Knowledge:

• Ability to interpret and extract information and perform basic arithmetic functions.
• Basic computer knowledge may be required for record keeping or word processing tasks.
• Good communication skills are essential.

Formal Education and Job-Related Experience:

• A minimum of one year of related experience is preferred.

Working Conditions and Physical Effort:

• Regular exposure to stressful situations may occur.
• Ability to adapt to fluctuating workloads based on business demands is necessary.
• Manual skills are required for a portion of daily tasks, which may involve typing, handwriting, or operating machinery.
• Daily responsibilities will involve prolonged standing, moving materials or equipment, and lifting/carrying items over 30 pounds intermittently.
• Exposure to dirt, odors, noise, or extreme temperatures may be common in this role, and working surfaces may be uneven, slippery, or unstable.
• The schedule primarily includes evening shifts and varies according to business needs, necessitating work on days, holidays, and weekends.
• Potential occupational risks include cuts, burns, exposure to toxic substances, and injuries related to lifting and moving equipment or materials.
• Ergonomic risks may arise from repetitive tasks and awkward postures.
• Adherence to all safety policies and procedures of 6PM Hospitality is compulsory.
• This position does not require travel; work is performed on-site, and relocation assistance is not available.

Employee Benefits:

• Paid time off for full-time and part-time team members.
• Eight hours of paid volunteer time for all employees.
• Holiday pay.
• Employee travel discounts for friends and family.
• Restaurant discounts.
• Referral Program.
• Health, vision, and dental insurance for full-time team members.
• Employee recognition programs and benefits.
• Opportunities for advancement.
• Paid maternity/paternity leave or adoption leave for qualifying FMLA cases.

Apply today to join an authentic, excellence-driven team!

Job Posting Date: Thu, 14 Nov 2024 01:13:50 GMT

Apply now!