Rooms Operations Manager-Marriott

Job Description

Job Title: Rooms Operations Manager

Company: Marriott

Location: Dearborn, MI

Pay: $57000 – 69000 per year

AI Pay Analysis: The annual salary range of $57,000 to $69,000 for a Rooms Operations Manager in Dearborn, MI, translates to approximately $27.40 to $33.17 per hour, which appears competitive within the hospitality industry, particularly for mid-sized cities. According to industry standards and salary data, roles in hotel operations management typically yield salaries between $50,000 and $75,000 per year, depending on experience, the specific hotel brand, and the local cost of living. Given that Michigan’s cost of living is generally lower than in major metropolitan areas, this salary range is likely to be attractive to candidates while aligning well with national averages for similar positions. Overall, the compensation is positioned to be competitive, especially considering the local market dynamics.

Job description:

Assists in overseeing the execution of operations within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping, while effectively managing staff. Focuses on continuously enhancing guest and employee satisfaction, as well as maximizing the financial performance of the department. Ensures compliance with established standards and procedures and leads specific teams to meet or exceed property goals.

Candidate Profile

Education and Experience

• A high school diploma or GED with a minimum of 4 years of experience in guest services, front desk operations, housekeeping, or a related field; OR
• A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a similar discipline, coupled with at least 2 years of experience in a relevant professional area.

Core Work Activities

Leading Room Operations Team

• Ensures that departmental goals are effectively communicated to the team regarding guest tracking and productivity.
• Fosters a work environment that prioritizes motivation, empowerment, teamwork, continuous improvement, and a commitment to exceptional service.
• Analyzes employee and guest satisfaction metrics to develop strategies that address areas in need of improvement while leveraging strengths.
• Confirms that the team possesses the skills and capabilities required to meet expectations.
• Demonstrates exemplary leadership by showcasing self-confidence, enthusiasm, and energy.
• Guides employees in understanding and exceeding the dynamic needs and expectations of guests.

Managing Property Rooms Operations

• Assists in overseeing all operational aspects within rooms division departments, including Front Office, Engineering/Maintenance, and Housekeeping.
• Adheres to and implements property-specific second effort and recovery plans.
• Ensures timely dissemination of guest satisfaction results, incorporating feedback from guest satisfaction forms, comment cards, and guest letters.
• Proactively addresses employee concerns, exhibiting professionalism and courtesy in all interactions.
• Communicates goals and results effectively with staff.
• Conducts semiannual one-on-one meetings with team members.
• Aids the team in scheduling in alignment with guest demands and occupancy goals.
• Engages in hourly job functions as necessary.
• Performs additional duties as assigned to satisfy business requirements.

Managing and Monitoring Activities that Affect the Guest Experience

• Demonstrates a thorough understanding of the brand’s service culture.
• Provides outstanding customer service by being accessible and approachable to all guests.
• Strives for continuous enhancement of guest and employee satisfaction.
• Proactively resolves guest concerns and issues.
• Maintains professionalism and courtesy towards guests at all times.
• Responds promptly to requests from the customer service department.
• Confirms that team members consistently meet hospitality requirements.

Managing Profitability

• Assists in conducting the required annual Quality audit with the General Manager (GM) and Regional Director (RD).
• Ensures the implementation of a robust key control program.
• Reviews financial statements, sales reports, and performance data to assess productivity and goal attainment, identifying areas for cost reduction and program enhancements.
• Aims to maximize the department’s financial performance.

Conducting Human Resources Activities

• Participates in the interview process and aids in making informed hiring decisions.
• Reviews hiring recommendations submitted by team supervisors.
• Ensures comprehensive and timely orientations for new team members.
• Actively seeks employee feedback, employing an open-door policy, and analyzes employee satisfaction metrics to address concerns effectively.
• Guarantees fair and consistent application of property policies, ensuring disciplinary actions and documentation align with Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process when applicable.
• Recognizes and celebrates team successes, publicly acknowledging individual contributions.

The salary range for this position is $57,000 to $69,000 annually. Marriott offers a competitive bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (excluding positions based outside of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and wellness benefits. Additional incentives such as stock awards and deferred compensation plans may also be available. Eligibility, waiting period, contributions, and other applicable requirements and conditions may apply to benefits and incentive compensation.

The compensation and benefits stated reflect the information available as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without prior notice, in compliance with applicable law.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold a policy of non-discrimination on any protected basis, including disability and veteran status, as well as any other basis covered by applicable law.

About the Team:
The Autograph Collection represents a distinguished and expanding group of four- and five-star independent hotels, each of which offers unique and memorable experiences. Each selection is carefully curated for its quality, originality, and distinctive character, catering to today’s traveler with a variety of tailored experiences suited to individual preferences for style and adventure. The Autograph Collection seeks to attract The Individualist, our target audience, who views travel as a means of enriching their personal narrative. By joining the Autograph Collection, you align with a portfolio of brands under Marriott International, where you can perform your best work, fulfill your purpose, connect with a remarkable global team, and strive towards becoming your best self.

Job Posting Date: Thu, 14 Nov 2024 01:06:59 GMT

Apply now!