Associate Team Leader-H&R Block

Job Description

Job Title: Associate Team Leader

Company: H&R Block

Location: Edwardsburg, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the “Associate Team Leader” role in Edwardsburg, MI, we need to consider various factors such as local cost of living, industry standards, and average salaries for similar positions in the region. Typically, an Associate Team Leader in similar settings may earn between $15 to $25 per hour, depending on factors like experience, industry (e.g. retail, manufacturing), and organizational size. If the hourly rate you provided falls within this range or is competitive compared to local averages, it can be considered aligned with industry standards. However, if it significantly diverges from this range, it may be less competitive. For a thorough evaluation, specific data about the offered rate would be necessary.

Job description:
At H&R Block, we firmly believe in the transformative power of individuals supporting one another. Our core purpose is to provide assistance that instills confidence in our clients, associates, and the communities we serve. We foster a connected culture that values diversity and inclusion, ensuring everyone feels a sense of belonging.

We are dedicated to ongoing improvement and have embraced a long-term strategy known as Block Horizons 2025, aimed at achieving greater ambitions, accelerating transformation, and delivering extraordinary results. This is an exciting opportunity to become a part of H&R Block!

In your role as an Associate Team Leader, you will support a single retail office during the tax season, consistently exceeding client expectations while providing daily operational direction for the tax office. You will begin with a flexible part-time schedule in early December to prepare for the busy season, transitioning to a full-time schedule from January through April.

Preferred qualifications include:

– Experience in supervising or managing personnel
– A proven track record of delivering exceptional customer experiences

Why join us? At H&R Block, we are committed to the well-being of our associates. Our comprehensive benefits offerings are designed to help you address your unique health, well-being, and financial wellness needs, including:

– Employee Assistance Program featuring Health Advocate support
– Wellbeing program, BetterYou, to foster healthy habits
– Neurodiversity and caregiver support for you and your family
– Discounts on a variety of everyday items and services
– Additional benefits, subject to eligibility: Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan

The community you will join is one that prioritizes a Connected Culture—where trust, care, and strong connections define our collaborative work environment. Our commitment is to create a space where everyone feels safe to be their authentic selves and fully included as part of a larger team. You will thrive in an exceptional workplace recognized globally on Best Companies lists, working alongside colleagues dedicated to mutual growth and support.

H&R Block is an equal opportunity employer, celebrating diversity in the workplace regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you are motivated to make a difference, H&R Block is the right place for you.

Your responsibilities will include:

– Supporting the Multi-Unit Team Leader by serving as the onsite point of contact for tax office associates and clients, ensuring quality execution that highlights the value of H&R Block
– Enforcing all service standards and ensuring accountability from tax office associates to guarantee an exceptional client service experience, with necessary escalations to the Multi-Unit Team Leader and District General Manager
– Addressing escalated client service concerns as the onsite point of contact
– Overseeing proper client scheduling and conflict resolution, escalating as needed
– Leading office operations directly from the front desk, providing phone coverage, and engaging with clients to enhance their experience
– Facilitating daily operations to ensure that all tax office associates are scheduled effectively and that tasks are completed on time, with an emphasis on quality and overall objectives
– Leading daily huddles to communicate essential information to office associates

Your qualifications should encompass:

– Prior experience in customer service or a related field
– Strong organizational abilities and the capacity to manage daily office operations
– A customer-centric mindset paired with excellent communication skills
– Proficiency in computers, with a strong command of MS Office
– Demonstrated independence and the ability to work with minimal supervision
– A positive and proactive attitude
– Flexibility to work a 40-hour week and adapt as needed based on business demands
– A high school diploma or equivalent education level or higher

Job Posting Date: Fri, 15 Nov 2024 06:12:46 GMT

Apply now!