Passenger Service Agent-dnata

Job Description

Job Title: Passenger Service Agent

Company: dnata

Location: Romulus, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Passenger Service Agent in Romulus, MI, appears to be on the lower end of the pay scale for this role. As of 2023, the typical pay for Passenger Service Agents in the U.S. ranges from $14 to $20 per hour, with variations based on experience, specific employer, and local cost of living. In Michigan, and particularly near airports like Detroit Metropolitan Wayne County Airport in Romulus, wages tend to be at the higher end of this range due to competition and the nature of airport operations. While $15/hour may attract entry-level candidates, it may be less competitive for individuals with more experience or specialized skills, suggesting that employers may need to consider improving compensation to attract and retain talent in this market.

Job description:
dnata is currently seeking Passenger Service Agents to join our team at DTW Airport. The starting pay rate for this position is $15.00 per hour, and applicants must demonstrate flexibility in their schedules, as we are hiring for part-time shift hours.

As a part of our team, you will enjoy weekly pay, access to a 401K plan, paid time off, paid training, and company uniforms.

At dnata, we are dedicated to “Reconnecting a Better World” through our exceptional team of committed, passionate, and well-trained aviation professionals. We take pride in being named “Ground Handler of the Year” for seven consecutive years and strive to achieve our vision of becoming the world’s most admired air services provider. Operating from our Global Headquarters in Dubai, we conduct international and domestic operations across six continents, embodying our mission to fulfill the promises our customers make. If you are seeking a fulfilling career in aviation services, dnata is the place for you.

Established in 1959, dnata is one of the largest air services providers globally, ensuring smooth and efficient operations in 129 airports. We offer ground handling, cargo, travel, and flight catering services across 35 countries on six continents, serving over 300 airline clients. Each day, we manage more than 1,900 flights, handle over 8,500 tons of cargo, facilitate over 16,000 hotel bookings, and serve over 320,000 meals.

As a dnata Passenger Service Agent, you will play a vital role in managing administrative procedures for international passengers before and after flights. Your responsibilities will include but are not limited to:

– Conducting electronic check-in for international travelers
– Verifying necessary documents for both international and domestic flights
– Assigning passenger seating
– Providing passengers with the correct boarding passes for their designated flights
– Verifying ticket and seat reservations
– Matching flight manifests to the on-board passenger count
– Announcing arrivals and departures as needed
– Supplying information to passengers and customers upon request
– Connecting or disconnecting Jetway/stairs as required
– Assisting with baggage tagging and processing baggage claim reports
– Staying updated on flight times throughout your shift
– Liaising with Airlines, Customer Service Representatives, and Ground Handlers
– Performing other duties as assigned

To qualify for this role, you should:

– Hold and maintain a valid state driver’s license along with any FAA or airport-required identification/seals or authorizations
– Possess a high school diploma or GED equivalent
– Demonstrate excellent communication and interpersonal skills
– Exhibit basic computer literacy
– Be able to stand, bend, stoop, and walk for extended periods
– Lift, push, pull, and load up to 70 pounds
– Showcase exceptional customer service skills

Job Posting Date: Fri, 15 Nov 2024 06:17:58 GMT

Apply now!