Employee Success Coach-Southeast Michigan Community Alliance (SEMCA)

Job Description

Job Title: Employee Success Coach

Company: Southeast Michigan Community Alliance (SEMCA)

Location: Taylor, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for the “Employee Success Coach” role in Taylor, MI, I would need the specific hourly rate you have in mind. However, in general, the competitive hourly rate for similar coaching or HR roles typically ranges between $20 to $50 per hour, depending on factors such as experience, qualifications, and the specific demands of the position. Considering this context, you can compare the rate you have against these benchmarks and additional local job market insights to determine if it aligns well with industry standards.

Job description:
The Business Resource Network (BRN) is a public-private partnership dedicated to supporting local businesses by enhancing employee retention through various supportive activities aimed at removing barriers to ongoing employment. The Employee Success Coach plays a pivotal role by engaging directly with individual employees at employer sites, assisting them in identifying and addressing obstacles such as transportation, childcare, and housing.

Essential Duties and Responsibilities:

– Establish and maintain a structured schedule with BRN member employers across multiple locations and varying work shifts.
– Provide employees with relevant resources, including flyers and websites, to facilitate access to necessary support.
– Present the BRN program to employees in conjunction with member employers.
– Schedule and coordinate appointments with employees as required.
– Conduct assessments to identify the specific needs of BRN employees regarding their continued employment.
– Collaborate with employees to develop strategies for resolving employment-related issues.
– Determine eligibility for BRN program assistance and provide tailored support as needed.
– Offer ongoing case management to ensure progress in resolving identified issues.
– Document services provided in employee case management files comprehensively.
– Keep updated records of available social services to assist employees and guide them on how to access these resources.
– Coordinate the procurement of third-party services for employees as necessary.
– Assist employees in completing written applications for services when required.
– Provide emergency assistance and crisis intervention in critical situations.
– Compile and present reports and updates to the Lead Success Coach on a monthly basis or as requested.
– Strive for continuous improvement in processes, aiming to enhance efficiency, reduce turnaround times, and deliver exceptional customer service.
– Build and sustain productive relationships with internal and external resources available to employees.
– Engage positively with the public and colleagues to foster mutual cooperation and respect.
– Ensure confidentiality of all BRN employee information is strictly maintained.
– Actively promote the recruitment of new companies to join the BRN.
– Undertake additional responsibilities as assigned.

Qualifications:

All SEMCA team members are expected to be technically proficient and dedicated to the continuous enhancement of their skills. The following qualifications are specifically required for this role:

Required Qualifications:

– Associate degree in Social Work, Career Counseling, Human Resources, or a related field.
– A minimum of two years of experience in human services or social work is preferred.
– Proven ability to communicate effectively in both verbal and written formats with a diverse range of stakeholders.
– Strong analytical skills to diagnose problems and propose effective solutions.
– Exceptional interpersonal skills to facilitate effective collaboration with businesses and employees.
– Comprehensive knowledge of local community resources.
– Highly organized, self-motivated, and adept at multitasking with prompt follow-up.
– Proficiency in Adobe and Microsoft Office software applications.
– Familiarity with WordPress CMS.
– Excellent customer service capabilities.
– Experience in employer and community engagement and outreach.
– Comfortable delivering presentations to large audiences.
– Possession of reliable transportation.

Desired Qualifications:

– Bachelor’s degree in Social Work, Career Counseling, Human Resources, or a related field.
– Prior experience working for a non-profit organization.
– Proficiency in a second language is a plus.

Physical Demands:

This position requires the ability to navigate a standard office environment and utilize standard office equipment, including computers. Candidates must possess the vision necessary to read materials displayed on an LCD screen and smartphone, as well as the hearing and speech capacity to communicate effectively both in person and over the phone. Reasonable accommodations may be made for otherwise qualified individuals requiring additional support.

Job Posting Date: Fri, 15 Nov 2024 08:49:38 GMT

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