Sales Coordinator-Park Place Hotel

Job Description

Job Title: Sales Coordinator

Company: Park Place Hotel

Location: Traverse City, MI

Pay:

AI Pay Analysis: To provide a thorough analysis of the hourly rate for a Sales Coordinator in Traverse City, MI, it is essential to benchmark it against regional and national averages. As of my last knowledge update in October 2023, the typical hourly wage for a Sales Coordinator in Michigan generally ranges from $18 to $25 per hour, with some variance based on experience, company size, and specific responsibilities. Given the cost of living in Traverse City, an hourly rate within or slightly above this range would be considered competitive. If the rate you are referring to falls within this bracket or higher, it aligns well with industry standards for similar roles, making it a potentially attractive offer for candidates in that job market.

Job description:
The Sales Coordinator plays a pivotal role in supporting the Director of Sales, Sales Manager, and Catering Manager in reaching their sales objectives through comprehensive assistance, maintaining customer satisfaction, and managing administrative tasks.

Key Responsibilities:

Sales Support:
– Prepare and distribute sales materials, presentations, proposals, contracts, and promotional materials.
– Monitor and disseminate sales leads from external sources (such as Sales Force and Meeting Broker) and facilitate follow-ups.
– Conduct hotel site inspections, welcome clients, and provide support during client meetings as required.
– Assist in creating Banquet Event Orders (BEOs) and managing banquet billing to enhance catering services.
– Compile weekly, monthly, and annual reports related to sales, catering, and meeting services, and support month-end reporting as necessary.

Customer Relationship Management:
– Act as a primary point of contact for clients and prospects, addressing inquiries, tracking customer feedback, and ensuring a smooth transition to the sales team.
– Foster retention and satisfaction of current clients by maintaining communication, following up on leads, and delivering exceptional service.
– Support the tracking and analysis of customer feedback to inform service enhancements.

Administrative Duties:
– Schedule appointments, meetings, and events for the Director of Sales and Sales Manager, optimizing their time management.
– Manage incoming communications, including phone calls and emails, and direct inquiries to the appropriate personnel.
– Maintain organized filing systems for contracts, reports, sales databases, and client files, ensuring accuracy and currency of all records.
– Oversee inventory of sales collateral, supplies, and amenities, while ensuring the maintenance of office equipment.

Data Management and Reporting:
– Oversee database management by maintaining negotiated account rates, production histories, mailing lists, and client records.
– Generate reports on sales performance metrics, KPIs, and trends for weekly, monthly, and quarterly reviews, identifying areas for potential improvement.

Event Planning and Logistics:
– Assist in planning and coordinating sales events, client meetings, and trade shows, including venue arrangements, material preparation, and logistics management.
– Organize product demonstrations and client presentations, ensuring logistics and materials are handled seamlessly for an optimal experience.

Qualifications:
– 1-3 years of experience in sales support, administrative roles, or within hotel catering/guest services.
– Proficient in MS Office Suite and CRM software (e.g., Salesforce, HubSpot).
– Strong communication skills with the ability to work both independently and collaboratively in a fast-paced environment.
– Excellent organizational skills with a detail-oriented and customer-focused mindset.
– Ability to manage multiple priorities, meet deadlines, and uphold a professional appearance as outlined in the Team Member Handbook.

Physical Requirements:
– Capability to sit or stand for extended periods and lift up to 40 lbs.

Job Posting Date: Sat, 16 Nov 2024 03:37:14 GMT

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