Hotel Front Desk Receptionist-Holiday Inn

Ludington, MI
November 16, 2024
Part Time
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Job Description

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Job Title: Hotel Front Desk Receptionist

Company: Holiday Inn

Location: Ludington, MI

Pay:

AI Pay Analysis: To accurately assess the competitiveness of the hourly rate for a “Hotel Front Desk Receptionist” in Ludington, MI, it’s essential to compare it with current industry standards in that specific region. Generally, as of late 2023, the average hourly wage for this position in Michigan ranges from approximately $12 to $17, depending on factors like experience, hotel size, and location within the state. If the offered rate falls within or above this range, it can be considered competitive. Additionally, if the rate includes benefits such as health insurance, paid time off, or employee discounts, it would enhance the overall compensation package, making it more attractive. Therefore, examining the specific number in question would be necessary to determine its competitiveness fully.

Job description:

Do you have a passion for service and a desire to bring joy to others? If so, you may be an ideal candidate for the hotel front desk agent position within our guest services team. In this role, you will greet guests upon their arrival, manage their accounts, and ensure they have all the resources necessary for an outstanding experience during their stay. We invite individuals seeking a dynamic work environment that offers growth potential and flexible hours to apply today! Currently, we are looking to fill a part-time position, approximately 16 hours per week.

Responsibilities:

  • Extend a warm welcome to every guest, facilitating their check-in and check-out processes, while ensuring accurate distribution of keys and room assignments.
  • Respond to incoming calls and address inquiries from guests both in-person and online, including matters related to room bookings, rates, amenities, available rooms, rewards programs, and special requests.
  • Address customer complaints with professionalism and care when necessary.

Qualifications:

  • A minimum of 1 year of experience in the hotel industry or a related field is preferred.
  • Proven experience in handling telephone communications and effectively troubleshooting challenging situations.
  • Familiarity with Microsoft Office and reservation management systems is advantageous.
  • High school diploma, GED, or equivalent is required.
  • Strong customer service, interpersonal, organizational, and time management skills are essential.

About the Company:

Our mission is to provide exceptional guest experiences by ensuring we have the right people in the right roles. We prioritize engaging, well-trained team members who are valued for their contributions. Our dedicated team is the cornerstone of our commitment to offering "Great Hotels Guests Love."

Job Posting Date: Fri, 15 Nov 2024 23:11:34 GMT

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