Guest Service Agent-Hersha Hospitality Management

Job Description

Job Title: Guest Service Agent

Company: Hersha Hospitality Management

Location: Ann Arbor, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Guest Service Agent” in Ann Arbor, MI, specific figures would be needed. However, as of 2023, hourly rates for this role typically range from $13 to $18 per hour in Michigan, depending on experience, skills, and the employer. Rates may also vary with the type of establishment, such as hotels, resorts, or travel companies, as well as any additional perks or benefits offered. If the rate you have falls within this range or above, it can be considered competitive and aligned with industry standards in the area. Conversely, if it is significantly lower, it may not attract quality candidates. Overall, competitiveness can be assessed relative to local job postings and the cost of living in Ann Arbor.

Job description:
Opportunity: Guest Service Agent

We are seeking a dedicated Guest Service Agent to warmly greet, register, and assist guests in a professional and courteous manner, in line with hotel, brand, and sustainability standards.

Your Growth Path:
This position offers opportunities for advancement to roles such as Front Desk Supervisor or Sales Coordinator, leading to Front Office Manager or Sales Manager positions.

Your Focus:
– Provide immediate greetings to guests and offer assistance with their needs.
– Efficiently register and assign guests to their hotel rooms.
– Establish and verify methods of payment, including credit checks.
– Handle reservations, making and confirming bookings as required.
– Calculate bills, process payments, and provide change to guests.
– Manage communication by transmitting and receiving messages through telephones or the PMS system.
– Respond promptly to guest inquiries and requests.
– Address and resolve guest complaints effectively, escalating to a supervisor when necessary.
– Ensure the security of guests’ valuables by utilizing the hotel safe or safe-deposit boxes when no in-room safe is available.
– Perform bookkeeping tasks such as balancing accounts and conducting audits.
– Monitor guest satisfaction scores and actively work to enhance both departmental and overall guest satisfaction.
– Uphold sustainability practices in accordance with HHM’s EarthView program.
– Adhere to safety protocols by wearing protective equipment and following MSDS and OSHA standards.
– Assist in the breakfast area or provide support to guests with luggage during peak times or when staffing assistance is needed.
– Aim to ensure overall guest satisfaction and perform other duties as directed by management.

Your Background and Skills:
– A high school diploma or equivalent is preferred.
– Prior customer service experience or equivalent training is required.
– Familiarity with PMS systems is preferred.

Work Environment and Context:
– The work schedule is variable and may involve working on holidays, weekends, and alternate shifts.
– Physical requirements include standing for extended periods, walking, and lifting up to 25 pounds, as well as bending, reaching, stooping, kneeling, or crouching.

What We Believe:
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It

About Us:
HHM Hotels is committed to being an equal-opportunity employer. We celebrate diversity and do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected category under the law.

Job Posting Date: Sat, 16 Nov 2024 06:22:40 GMT

Apply now!