Concierge – Club Lounge Attendant-Marriott

Job Description

Job Title: Concierge – Club Lounge Attendant

Company: Marriott

Location: Ypsilanti, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Concierge – Club Lounge Attendant” in Ypsilanti, MI, it’s essential to consider the average pay for similar roles both locally and nationally. As of my last update, the average hourly rate for hospitality roles like concierges typically ranges from $12 to $20, depending on experience and specific responsibilities. In the Ypsilanti area, this rate might be slightly lower due to its cost of living compared to larger metropolitan areas. If the offered rate is within this range, it can be considered competitive; however, if it falls significantly below, it may not align with industry standards. Additionally, factors such as benefits, work environment, and job stability should also be considered when determining overall competitiveness.

Job description:

The Concierge is responsible for delivering attentive, courteous, and efficient service to all guests, ensuring a high-quality presentation of food in the club lounge. The club lounge must be kept clean, organized, and well-stocked. This role requires the concierge to be available to address guest inquiries regarding local events and attractions, providing exceptional customer service at all times.

Qualifications:

• A high school diploma or equivalent is required.
• College coursework in a related field is advantageous.
• Prior experience in a hotel or related industry is preferred.
• Ability to communicate information and ideas clearly.
• Capability to swiftly and accurately evaluate and select among alternative actions.
• Competence to perform well in high-pressure and stressful situations.
• Effectiveness in identifying, preventing, and resolving workplace problems as needed.
• Aptitude for actively listening, understanding, and clarifying issues raised by co-workers and guests.
• Proficiency in working with financial information, data, and basic arithmetic functions.
• Demeanor of composure and objectivity under pressure.

Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, including adherence to uniform and name tag requirements as per brand standards.
• Consistently exhibit regular attendance in compliance with Aimbridge Hospitality standards, adapting to hotel scheduling needs.
• Comply with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
• Foster a warm and friendly atmosphere at all times.
• Welcome and greet all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Ensure high-quality food service in the club lounge, with well-displayed offerings on clean surfaces, following brand and company standards.
• Assist in coordinating special events or projects as assigned.
• Address guest concerns related to hotel services.
• Arrange transportation logistics for guests.
• Stay informed about daily functions, VIPs, and special events associated with the hotel.
• Provide knowledge and recommendations on the local area, including sightseeing opportunities and tour arrangements.
• Be well-acquainted with Aimbridge Hospitality policies and house rules, as well as relevant hospitality terminology.
• Familiarity with and capability to assist in emergency procedures as necessary.
• Thoroughly understand and operate all relevant components of the Front Desk computer system.
• Maintain attentiveness, friendliness, helpfulness, and courtesy towards all guests, managers, and colleagues at all times.
• Employ proper radio etiquette during communications with fellow employees.
• Attend meetings as required by management.
• Undertake any additional duties as assigned by management.

Job Posting Date: Sat, 16 Nov 2024 02:53:54 GMT

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