Clinic Service Representative – Family Medicine – Days-Henry Ford Health System

Job Description

Job Title: Clinic Service Representative – Family Medicine – Days

Company: Henry Ford Health System

Location: Shelby Township, MI

Pay:

AI Pay Analysis: To provide a thorough analysis, I would need the specific hourly rate for the “Clinic Service Representative – Family Medicine – Days” position in Shelby Township, MI. However, in general, hourly rates for similar roles in the healthcare industry typically range from $15 to $25 per hour, depending on factors such as experience, education, and specific responsibilities. Additionally, geographic location can influence compensation; thus, if the rate falls within or above this range, it could be considered competitive. Furthermore, benefits and working conditions should also be factored in to determine overall competitiveness. Please provide the hourly rate for a more detailed assessment.

Job description:

Under general supervision, the Customer Service Representative (CSR) is responsible for adhering to standard operating procedures for all patient registration activities. This includes patient reception, face-to-face check-in and check-out, pre-registration, insurance verification, cash collections, chart reconciliation, and patient discharge. The CSR actively contributes to fostering an organizational culture dedicated to the highest standards of service excellence across all customer groups.

Education and Experience Required:

• High School Diploma or equivalent.
• Proficient in performing calculations, completing forms, and extensively utilizing computer information systems.
• Familiarity with a clinical environment is preferred.
• Demonstrated ability to work with detailed information is essential.
• Strong interpersonal skills to interact effectively with patients, visitors, medical staff, and other clinic or hospital personnel, both over the telephone and in person.
• Ability to perform multiple tasks efficiently to meet the needs of clinic staff and patients.
• Capable of discussing patients’ general financial responsibilities and connecting them with the Customer Service Center at the Corporate Business Office.
• Proven ability to thrive in a fast-paced environment with frequent interruptions, while being supportive of team members.
• Requirement to successfully complete yearly competencies.
• Basic computer skills, including proficiency in opening software/email, keyboard navigation, and managing logins and logouts.
• Ability to work effectively with a diverse population across various backgrounds and ages.
• Dependable and punctual with strong organizational skills and the capability to manage multiple tasks.

Additional Information:
This job description outlines the primary responsibilities, duties, and authorities associated with the position. It is not intended to be an exhaustive list of all tasks and functions. Incumbents may be requested to perform job-related duties beyond those explicitly described.

Overview:
Henry Ford Health is a partner in health journeys for millions, both in Michigan and globally. We provide a full continuum of services ranging from primary and preventative care to complex specialty care, health insurance, comprehensive home health services, virtual care, pharmacy, eye care, and other healthcare retail. With the integration of former Ascension Southeast Michigan and Flint region locations, Henry Ford now offers care across 13 hospitals and numerous ambulatory care sites. As one of the nation’s premier academic medical centers based in Detroit, we are leading the Future of Health: Detroit initiative, a $3 billion investment aimed at revitalizing the Henry Ford academic healthcare campus.

Benefits:
The health and overall well-being of our team members are our priority. Our Total Rewards program includes a variety of competitive health plan options, including three consumer-driven health plans (CDHPs), a PPO plan, and an HMO plan. Team members enjoy a wide range of additional benefits, including dental and eye care coverage, tuition assistance, family-forming benefits, discounts at many businesses, and more. Please note that employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity/Affirmative Action Employer:
Henry Ford Health is committed to the hiring, advancement, and fair treatment of all individuals, respecting diversity without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, genetic information, or any other protected status in accordance with applicable federal and state laws.

Job Posting Date: Sat, 16 Nov 2024 08:48:23 GMT

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