Night Auditor/Front Desk Agent-Hyatt

Auburn Hills, MI
November 17, 2024
Part Time
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Job Description

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Job Title: Night Auditor/Front Desk Agent

Company: Hyatt

Location: Auburn Hills, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Night Auditor/Front Desk Agent” role in Auburn Hills, MI, it’s important to consider the average pay for similar positions in that area. As of 2023, hourly rates for night auditors generally range from $12 to $18, depending on experience, the size and type of hotel, and other factors such as additional responsibilities. To determine competitiveness, compare the offered rate to this range. If the rate offered falls within or above this range, it can be considered competitive and aligned with industry standards; if it’s below, it may be less attractive to potential candidates. Furthermore, take into account local cost of living and benefits that might enhance the overall compensation package.

Job description:

The Night Auditor is accountable for the comprehensive management of all Night Audit tasks, overseeing front desk operations during the overnight shift (typically from 11:00 PM to 7:00 AM). Key responsibilities encompass the registration of guests, reservation management, preparation of daily reports, transaction balancing, and conducting security assessments throughout the property.

Qualifications:

  • A minimum of 1 year of progressive experience in a hotel or related field is required.
  • A High School diploma or equivalent is mandatory.
  • Coursework in a related field is advantageous.
  • Previous supervisory experience is preferred.
  • Ability to work independently with minimal supervision is essential.
  • Strong knowledge of accounting principles is necessary.
  • Capability to troubleshoot and resolve guest issues and respond effectively to emergencies is expected.
  • Proficiency in Windows operating systems, along with company-approved spreadsheets and word processing software, is required.
  • Clear and effective communication skills are essential.
  • Must be able to evaluate and select among diverse courses of action swiftly and accurately.
  • Ability to thrive in high-pressure situations is vital.
  • Proficiency in problem anticipation, identification, and resolution is critical.
  • Familiarity with financial information and basic arithmetic functions is required.
  • Capacity to operate effectively in a self-managed environment is essential.
  • Ability to actively listen and clarify concerns raised by co-workers and guests is necessary.
  • Composure and objectivity under pressure are vital attributes.

Responsibilities:

  • Approach all interactions with guests and colleagues in a warm, service-oriented manner.
  • Maintain regular attendance as per Aimbridge Hospitality standards, which may vary based on hotel needs.
  • Uphold high standards of personal appearance and grooming, including adherence to uniform and name tag requirements.
  • Comply consistently with Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.
  • Initiate and successfully complete the End of Day process.
  • Generate all necessary reports for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance daily activities, including movie revenue, telephone postings, valet laundry, and paperwork from servers and desk agents.
  • Responsible for cashiering duties as outlined in Front Office procedures and Aimbridge Hospitality standards.
  • Ensure smooth operation of the Front Office computer systems in alignment with Aimbridge Hospitality standards.
  • Manage all Front Office functions between the hours of 11:00 PM and 7:00 AM.
  • Oversee security checks made by the Midnight House Attendant to ensure all areas are secured.
  • Address and follow through on all guest requests from 11:00 PM until 7:00 AM.
  • Adhere to safety and emergency protocols in accordance with Aimbridge Hospitality guidelines.
  • Maintain proper record-keeping practices, including log books, as per Aimbridge Hospitality standards.
  • Familiarize oneself with Aimbridge Hospitality policies and house rules.
  • Complete initial direct bills daily and present them to the Property Accountant, attaching necessary folio and banquet check documentation.
  • Maintain radio communication with other associates throughout the shift.
  • Have a working understanding of security procedures.
  • Ensure that associates exhibit attentive, friendly, and courteous behavior toward all guests, managers, and fellow associates.
  • Prepare and distribute the Daily Flash Report as needed.
  • Facilitate the transfer of master or house accounts as required.
  • Distribute work—such as revenue printouts, charge and paid folios, and vouchers—per Standard Operating Procedures.
  • Train new Night Auditors at the request of management.
  • Execute morning reports according to Aimbridge Hospitality protocols.
  • Assign and ensure delivery of newspapers daily and manage Express Check-Out deliveries.
  • Validate that the nightly walk-through includes the removal of room service trays and maintaining the pool and Jacuzzi area.
  • Handle Lost and Found items according to established standards.
  • Complete reports as requested by management in a timely fashion.
  • Execute any miscellaneous duties, including resetting Food and Beverage P.O.S. systems, distributing credit ‘Watch List,’ and preparing daily revenue summaries.
  • As applicable, assist guests with food orders and serve food and beverage items professionally, demonstrating effective suggestive selling techniques while maintaining a clean and organized environment.
  • Attend meetings as required by management.
  • Execute any additional duties as requested by the Guest Services Manager or another member of management.

Job Posting Date: Sun, 17 Nov 2024 05:10:51 GMT

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