Carside To-Go Specialist-Potomac Family Dining Group

Job Description

Job Title: Carside To-Go Specialist

Company: Potomac Family Dining Group

Location: L’Anse, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Carside To-Go Specialist” in L’Anse, MI, I would need specific wage information for that role. Generally, positions in food service and hospitality, including those centered on to-go or curbside services, often pay near minimum wage to slightly above, typically ranging from $10 to $15 per hour, depending on experience, location, and company policy. In L’Anse, which is a smaller community, wages may be on the lower end of that spectrum. To determine competitiveness, it would be essential to compare the rate against local minimum wage laws, the cost of living, and prevailing rates at similar establishments. If the offered rate falls within or above these benchmarks, it can be considered competitive for the area. However, if it’s below average, it may not adequately attract candidates.

Job description:
POSITION SUMMARY: This customer service-oriented role is primarily responsible for providing exceptional food and beverage service to To-Go order guests in alignment with the Potomac Family Dining Group and Applebee’s brand standards regarding timeliness, accuracy, and customer satisfaction.

ESSENTIAL DUTIES AND TASKS:
– Accurately process to-go orders via phone, mobile app, or online platforms.
– Deliver food and beverages directly to guests’ vehicles utilizing Applebee’s Carside Service.
– Greet guests warmly, address inquiries, and provide recommendations for food and drink selections in accordance with the Carside script.
– Engage with guests verbally to foster a friendly and upbeat atmosphere.
– Relay orders to the service bar and kitchen through the point-of-sale computerized register system.
– Monitor guest interactions and respond to additional requests promptly.
– Anticipate and fulfill guest needs proactively.
– Present guest checks at each vehicle, accept payments, and ensure accurate change or processing of credit card transactions.
– Adhere to standard plate presentations as outlined in to-go recipes.
– Conduct a final quality check on food items regarding presentation, temperature, and garnishing, while noting any special requests or preferences.
– Participate in the cleaning, organization, stocking, and resetting of the Carside/To-Go area.
– Carry out various side tasks as assigned.
– Occasionally serve guests in a Host/Hostess or Server capacity as needed.
– Contribute to general Front of House maintenance duties, including:
– Maintaining cleanliness of restrooms
– Performing light cleaning tasks such as dusting fixtures, furniture, and decorative elements
– Washing and wiping windows
– Rotating sani-buckets
– Organizing and setting up the expo line
– Emptying trash receptacles
– Rolling silverware
– Preserving the restaurant’s curb appeal

EQUIPMENT/COMPUTER SKILLS:
– Proficient in operating a point-of-sale computerized register system
– Familiarity with phone systems and soda fountain operation
– Capable of using cleaning equipment, including cloths, buckets, brooms, vacuums, and non-electric sweepers

SUPERVISORY RESPONSIBILITY: This position does not entail supervisory duties.

MINIMUM QUALIFICATIONS:
– Friendly and engaging demeanor
– Must be 18 years of age or older
– Prior restaurant service experience is preferred
– Strong reading, writing, basic math, and verbal communication skills are required
– Bilingual capabilities are an advantage
– Reliable transportation is mandatory
– High School Diploma or GED preferred
– Ability to cultivate relationships and work collaboratively as a team player
– Capacity to effectively follow managerial directions and guidance
– Professional communication and behavior at all times

PHYSICAL DEMANDS:
– Ability to wipe down tables, table legs, and booth seats, as well as pick up debris from the floor
– Continuous mobility is required throughout the shift
– Must transport plates, glasses, and baskets between the service bar and kitchen frequently
– Capability to stand and exhibit fast-paced mobility for extended periods, up to four (4) hours
– Good sense of balance is essential, along with the capacity to reach, bend, stoop, kneel, and lift items weighing up to 50 pounds
– Ability to transport to-go bags and beverages, up to 15 pounds, for multiple deliveries
– Clear and attentive communication with guests and colleagues is necessary

Travel: Less than 5%.

WORKING CONDITIONS: The role involves exposure to wet floors, loud environments, outdoor conditions, and a fast-paced atmosphere. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Posting Date: Sun, 17 Nov 2024 03:18:45 GMT

Apply now!