Server-Potomac Family Dining Group

L'Anse, MI
November 17, 2024
Full Time
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Job Description

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Job Title: Server

Company: Potomac Family Dining Group

Location: L’Anse, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Server” in L’Anse, MI, it’s important to consider local cost of living, the demand for servers in the area, and typical wages in the restaurant industry. Generally, servers in Michigan earn between $10 to $15 per hour, not including tips, which can significantly increase total earnings given that tips are a substantial part of a server’s income. If the rate you have falls within or slightly above this range, it can be considered competitive, especially if the establishment has a strong tipping culture. However, if the rate is significantly lower, it may not align with industry standards, particularly given the rising costs of living. To provide a more precise evaluation, the specific hourly rate and current economic conditions would also be relevant.

Job description:

Customer Service-oriented position primarily responsible for providing exceptional food and beverage service to dining room guests in accordance with Potomac Family Dining Group and Applebee’s brand standards, emphasizing timeliness, accuracy, and exemplary guest service.

Essential Duties and Tasks:

  • Deliver food and beverages to guests utilizing Applebee’s team delivery standards.
  • Engage verbally with bar guests to create a friendly and upbeat atmosphere.
  • Greet guests, respond to inquiries, and provide recommendations on food and drink selections.
  • Complete assigned opening and closing side work efficiently.
  • Present guest checks to dining room patrons, ensuring accurate change and processing credit transactions as required.
  • Relay food orders to the kitchen promptly and accurately via the point-of-sale computerized register system.
  • Serve alcoholic beverages in compliance with all state and federal laws, as well as company policies and procedures.
  • Participate in the clearing and resetting of dining room tables, following Applebee’s team delivery guidelines.
  • Observe guests, respond to requests, and anticipate their needs.
  • Maintain a clean and organized work environment.
  • Demonstrate and explain the usage of Tabletop Electronic Devices to guests.
  • Drive sales through effective suggestive selling techniques.
  • Accurately write and repeat guests’ orders to ensure clarity and understanding.
  • Accommodate special needs of guests, including the provision of booster chairs and high chairs.
  • Occasionally serve guests as a Host/Hostess or Carside To-Go Server as scheduled.
  • Perform general utility functions as requested by management.

Equipment/Computer Skills:

  • Proficient in point-of-sale computerized systems.
  • Comfortable operating a phone and soda fountain.
  • Familiarity with Tabletop Electronic Devices.
  • Knowledge of cleaning equipment, including cloths, buckets, brooms, vacuums, and non-electric vacuum sweepers.

Supervisory Responsibility: None.

Minimum Qualifications:

  • Friendly and engaging demeanor essential.
  • Must be at least 18 years of age.
  • Prior experience as a server is preferred.
  • ServeSafe Food Certification is advantageous.
  • Required skills include reading, writing, basic math, and verbal communication.
  • Bilingual capabilities are a plus.
  • Reliable transportation is mandatory.
  • High School Diploma or GED preferred.
  • Demonstrated ability to build relationships and collaborate as a team player.
  • Ability to follow management instructions and guidance effectively.
  • Maintain a professional demeanor in all communications and interactions.

Physical Demands:

  • Capable of wiping down table tops, legs, and cleaning booth seats in the bar area.
  • Must be able to transport plates, glasses, and baskets more than 30 times during a shift.
  • Mobility is required throughout the entire work shift.
  • Ability to stand and maintain fast-paced mobility for up to four (4) hours.
  • Good balance, reaching, bending, stooping, kneeling, and the capacity to lift and carry trays and pans weighing up to 25 pounds frequently.
  • Must possess clear verbal communication skills and the ability to listen attentively to guests and colleagues.
  • Ability to transport and carry objects such as high chairs weighing up to 15 pounds multiple times throughout a shift.

Travel: Less than 5%.

Working Conditions: The position is subject to wet floors, loud noises, and a fast-paced environment. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.

Job Posting Date: Sun, 17 Nov 2024 01:41:25 GMT

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