Guest Service Agent-Larkspur Landing Ann Arbor
Job Description
Job Title: Guest Service Agent
Company: Larkspur Landing Ann Arbor
Location: Ann Arbor, MI
Pay:
AI Pay Analysis: To accurately analyze the hourly rate for a “Guest Service Agent” in Ann Arbor, MI, one would typically need to consider various data points including current market wages, local cost of living, and industry standards. As of my last knowledge update in October 2023, hourly rates for guest service agents in similar urban areas generally range from $13 to $20, with variations based on experience, the specific employer, and additional benefits. If the rate you are evaluating falls within or above this range, it can be considered competitive. Additionally, looking into local job postings, salary reports from platforms like Glassdoor or Payscale, and comparing with regional hospitality industry standards would provide clearer insight. In summary, if the stated hourly rate aligns with or exceeds these benchmarks, it indicates competitiveness in the Ann Arbor job market for this role.
Job description:
Opportunity: Guest Service Agent
As a Guest Service Agent, you will play a pivotal role in greeting, registering, and assisting guests in a friendly and courteous manner that aligns with our hotel’s brand and sustainability standards.
Your Growth Path:
You will have the opportunity to advance to positions such as Front Desk Supervisor or Sales Coordinator, eventually progressing to Front Office Manager or Sales Manager.
Your Focus:
– Provide a warm welcome to guests and promptly offer assistance with their needs.
– Manage the registration process and assign guests to their accommodations.
– Establish and verify methods of payment and credit.
– Make and confirm reservations efficiently.
– Calculate bills, collect payments, and dispense change as necessary.
– Facilitate communication by transmitting and receiving messages via telephones or through the PMS system.
– Respond promptly to guest inquiries and requests.
– Address and resolve guest complaints, escalating issues to a supervisor when required.
– Safeguard guests’ valuables in the hotel safe or secure deposit boxes when not available in guest rooms.
– Perform bookkeeping tasks, including account balancing and conducting audits.
– Monitor guest satisfaction scores and contribute to initiatives aimed at enhancing overall satisfaction levels.
– Adhere to sustainability guidelines and practices in line with HHM’s EarthView program.
– Maintain safe work practices by wearing appropriate safety equipment and complying with MSDS and OSHA standards.
– Assist in the breakfast area or provide luggage assistance during busy periods as necessary.
– Strive to ensure an exceptional experience for all guests.
– Undertake additional responsibilities as assigned by management.
Your Background and Skills:
– A high school diploma or equivalent is preferred.
– Previous experience in customer service or relevant training is required.
– Familiarity with PMS systems is advantageous.
Work Environment and Context:
– The work schedule is variable and may include holidays, weekends, and alternate shifts.
– The role requires standing for extended periods, as well as the ability to walk, push, lift up to 25 pounds, and engage in bending, reaching, stooping, kneeling, or crouching.
What We Believe:
We are committed to the philosophy that People Are Our Capability, fostering a culture of service, striving for excellence, remaining adaptable, and taking ownership of our roles.
About Us:
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
Job Posting Date: Sat, 16 Nov 2024 23:29:19 GMT
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