Patient Registration/Front Desk – Detroit-Trinity Health

Job Description

Job Title: Patient Registration/Front Desk – Detroit

Company: Trinity Health

Location: Saint Joseph, MI – Detroit, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Patient Registration/Front Desk” position in Saint Joseph, MI, near Detroit, we need to consider several factors including local cost of living, average salaries for similar roles, and industry standards. As of my last update, hourly rates for similar roles typically range from $14 to $20 per hour in the Midwest, with variations based on experience, specific healthcare facility, and additional skills. If the offered rate falls within or above this range, it would be considered competitive; however, if it is significantly lower, it may not attract skilled candidates. Additionally, assessing local demand for the role and comparing it with the average wage in the healthcare sector would provide further insights into its competitiveness.

Job description:

Employment Type: Full-time
Shift: Day Shift

Description:
Trinity Health Michigan is recognized as one of the premier healthcare service providers in the nation, extending its reach across Michigan. The Detroit Health Ministry (DHM), a vital ministry of Trinity Health Michigan, is dedicated to addressing the primary care needs of uninsured and underinsured adults by offering essential services such as primary care, limited diagnostic testing and imaging, transportation, and pharmaceuticals. The DHM aims to dismantle the barriers that impede access to care, while also facilitating specialty care through collaborations with specialists and partner organizations.

Day Hours:
Trinity Detroit: Monday, Tuesday, Wednesday, Friday 8:30 AM – 5:00 PM; Thursday 11:30 AM – 8:00 PM; SAY Clinic: Monday – Friday 8:30 AM – 5:00 PM

General Summary:
The ideal candidate will perform a variety of routine clerical duties, including light typing, completing standard forms, maintaining filing systems, routing information, answering telephones, and handling incoming mail. This role may also involve greeting and directing visitors.

Primary Duties and Responsibilities:

• Utilize the electronic medical records system (EPIC) to coordinate patient visits.
• Prepare and assemble various standard forms, charts, and records as needed; contact other departments and sources to acquire necessary information, and identify missing information.
• Engage in light typing and/or word processing of forms, reports, and documentation.
• Sort, classify, and file materials to ensure that information is current and easily accessible; knowledge of both manual and computerized filing systems is essential.
• Process requests for the release of information, including locating, ordering, and retrieving requested data while maintaining logs of work activities.
• Address routine inquiries from departmental personnel regarding file status and location; serve as a liaison for information requests from other departments.
• Manage telephone calls, routing them appropriately, and processing both incoming and outgoing mail.
• Welcome visitors, patients, and employees, ensuring amenities are available, and direct them to their destinations while answering general questions.
• Schedule appointments for patients, gather necessary information, and complete registration or processing tasks as required.
• Order and maintain office and medical supplies, ensuring that workspaces and visitor areas are clean and organized.
• Assist in maintaining departmental databases for quality assurance and statistical reporting, including data entry and report generation.
• Carry out general clerical duties such as copying, collating, assembling packets, and scheduling meetings.
• Foster positive relationships and teamwork within the department, contributing to conflict resolution in a constructive manner.
• Uphold the confidentiality of all patient and organizational information, discussing sensitive matters only with authorized personnel in appropriate settings.
• Commit to performing job duties in a manner that assures personal and coworker safety, promptly reporting any hazards to management.
• Align with the Mission, Vision, and Values of St. Joseph Mercy Health System.

Qualifications:

• High school diploma or equivalent, with additional formal clerical and computer training preferred.
• Familiarity with basic clerical procedures, typically obtained through six months of clerical office experience.
• Proficient typing and data entry skills, with a keen attention to detail in spelling and grammar.
• Strong telephone skills and proficiency in operating office equipment, including personal computers and standard office machinery.
• Excellent interpersonal skills to communicate effectively with staff, physicians, medical personnel, patients, and visitors to relay factual information.
• Strong organizational skills, capable of managing multiple tasks, meeting deadlines, and adapting to changes and interruptions.

Working Conditions:

• Normal office environment, which may include both traditional office and patient care settings.

Employees of Trinity Health enjoy:

• Competitive compensation
• Comprehensive benefits package, including Medical, Dental, Vision, PTO, Life Insurance, and Disability
• A retirement savings plan with employer contributions
• Opportunities for growth and advancement within Trinity Health

Our Commitment to Diversity and Inclusion:
As one of the largest non-profit Catholic healthcare systems in the nation, Trinity Health is founded on the principles of our Mission and Core Values. We are committed to integrating diversity, equity, and inclusion into all aspects of our operations. Our workforce is enriched by varying lived experiences, customs, abilities, and talents, enabling us to deliver the most accessible and equitable care to those we serve. Trinity Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected status.

Job Posting Date: Mon, 18 Nov 2024 05:25:43 GMT

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