Servicing Quality Assurance Analyst-United Wholesale Mortgage

Job Description

Job Title: Servicing Quality Assurance Analyst

Company: United Wholesale Mortgage

Location: Pontiac, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Servicing Quality Assurance Analyst” in Pontiac, MI, it’s important to compare it with industry standards and local market conditions. Generally, salaries for QA Analysts in Michigan are influenced by factors such as experience, specific industry, and demand for quality assurance expertise in servicing roles. As of my last update in October 2023, the average hourly rate for similar positions ranges from $25 to $45 per hour, depending on experience and qualifications. If the offered rate falls within or above this range, it can be considered competitive; otherwise, it might not align with industry standards. Analyzing local job postings and market research will provide more precise insights to determine if the rate is adequate.

Job description:
The Servicing Quality Control Auditor will be responsible for conducting comprehensive audits and reviewing audit results related to loans currently serviced or sold by United Wholesale Mortgage. This role encompasses the analysis of loan boarding processes, payment accuracy, and compliance with both performing and non-performing loan requirements. The auditor will ensure adherence to Servicing Investor guidelines, including those from FNMA, FHLMC, and FHA, as well as relevant Federal and State regulations. An essential part of this position involves reviewing and validating defect notifications received from internal and external sources to minimize exposure to repurchase risk. The auditor will also assess calls and work conducted by the customer care team and the sub-servicer call team. Please note that this position requires onsite attendance.

Key Responsibilities:
– Review and validate identified discrepancies and conditions stemming from internal or external audits regarding all servicing-related matters, including compliance with Mortgage Investor Guidelines (Ginnie Mae, Fannie Mae, Freddie Mac, etc.) and applicable Federal or State servicing guidelines.
– Assess the validity of defects against Agency and Federal guidelines, as well as United Shore’s internal policies.
– Conduct monthly and quarterly departmental meetings to discuss trends and necessary improvements.
– Collaborate with internal departments to identify the root causes of errors.
– Engage in effective communication with a diverse range of internal stakeholders to resolve defects.
– Review audits from external sources to further mitigate risks.

Qualifications:

Required:
– High School Diploma or equivalent.
– Relevant experience in mortgage servicing.
– Strong familiarity with Federal and Agency (FNMA / FHLMC) servicing guidelines and procedures.
– A minimum of 5 years of experience in servicing or mortgage auditing.
– Strong analytical and problem-solving abilities.
– Excellent verbal and written communication skills.

Preferred:
– College degree.
– Knowledge of FHA and/or VA regulations.
– Experience in servicing and/or loss mitigation.

Employee Benefits:
Join a dynamic team dedicated to making homeownership a reality for countless Americans at UWM’s renowned campus, which offers an array of perks and amenities that contribute to a vibrant and engaging work environment. Our core value, “People Are Our Greatest Asset,” underlines our commitment to fostering a supportive and inclusive workplace culture.

In addition to a thriving workplace culture, team members will enjoy a host of benefits, including but not limited to:
– Paid Time Off (PTO) after just 30 days.
– Additional parental and maternity leave benefits after 12 months.
– An adoption reimbursement program.
– Paid volunteer hours.
– Paid training and career development opportunities.
– Comprehensive medical, dental, vision, and life insurance.
– A 401k plan with employer matching contributions.
– Discounts on mortgages and local businesses.
– Access to a state-of-the-art fitness center with various exercise classes, sports leagues, and a full-size basketball court.
– A wellness area featuring an in-house primary care physician, a full-time massage therapist, and a hair salon.
– A gourmet cafeteria offering homemade meals and healthy options at our convenience store.
– On-site Starbucks and Dunkin’ outlets.
– An indoor/outdoor café with complimentary Wi-Fi.

Please note that all duties and responsibilities outlined here are considered essential job functions subject to reasonable accommodation and change. The listed job requirements indicate the minimum qualifications necessary to proficiently perform in this role. Team members may be asked to undertake additional job-related duties as required by their team leads, within the scope of reasonable accommodation. This document does not establish an employment contract, either implied or explicit. Employment with UWM is considered “at-will.” UWM is an Equal Opportunity Employer. By selecting “Apply for this job online,” you provide consent for UWM to record telephone conversations between you and UWM for quality control purposes.

Job Posting Date: Mon, 18 Nov 2024 05:54:37 GMT

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