Front Desk Agent-Hampton Battle Creek

Job Description

Job Title: Front Desk Agent

Company: Hampton Battle Creek

Location: Battle Creek, MI

Pay: $14.5 per hour

AI Pay Analysis: An hourly rate of $14.50 for a Front Desk Agent in Battle Creek, MI, is on the lower end of the spectrum when compared to national averages. As of 2023, the national median wage for front desk agents typically ranges from $15 to $20 per hour, depending on the employer and location. In Michigan, rates may vary but are generally in line with the national average or slightly lower depending on specific municipalities. In Battle Creek, the cost of living is relatively lower than in larger cities, but the offered rate may still be considered non-competitive, especially when factoring in the responsibilities and customer service expectations associated with the role. Overall, this wage may struggle to attract candidates looking for a living wage, particularly in a post-pandemic labor market that has seen rising wage expectations.

Job description:
Job Summary:
This full-time position offers a competitive hourly wage of $14.50, with shifts available from 7 AM to 3 PM and 11 PM to 7 AM. Weekend availability is required.

As a Front Desk Agent, you will be the first point of contact for our guests, responsible for greeting and registering them, delivering exceptional service throughout their stay, and settling accounts upon departure. Your primary duties include registering guests, managing and modifying reservations, and performing hotel operator and concierge functions. You will provide attentive, courteous, and efficient service to all guests before arrival and during their stay, with the aim of maximizing room revenue and occupancy.

Qualifications:
– A high school diploma or equivalent is required; completion of college coursework in a related field is preferred.
– Previous experience in the hospitality industry or a related field is an asset.
– A positive and energetic demeanor with a commitment to delivering exceptional customer service.
– The ability to multi-task, stay detail-oriented, and solve problems effectively for both internal and external customers.
– Strong verbal communication skills, with the ability to convey information and ideas clearly.
– Quick and accurate evaluation of alternative courses of action.
– Ability to perform well in high-pressure situations.
– Proficient in addressing workplace issues, with skills in anticipating, identifying, and resolving problems as they arise.
– Strong listening skills to understand and clarify issues raised by guests and colleagues.
– Familiarity with financial data, basic arithmetic, and the ability to perform numerical operations (addition, subtraction, multiplication, and division).
– Competence in reading, comprehending, and drafting simple instructions, correspondence, and memos.
– Ability to use logical reasoning to define problems, collect relevant information, establish facts, draw valid conclusions, and navigate unique or unfamiliar situations.
– Operational knowledge of the Microsoft Office suite is advantageous.
– Flexibility to work a varied schedule, including evenings, nights, weekends, and holidays.
– Understanding of hotel products and guest services within various hotel categories (e.g., lifestyle, full-service resorts).
– Ability to contribute positively to a supportive work environment.

Responsibilities:
– Approach all interactions with guests and associates in a friendly, service-oriented manner.
– Uphold high standards of personal appearance and grooming, adhering to uniform and branding expectations.
– Maintain consistent attendance compliant with Aimbridge Hospitality standards, adapting to the scheduling needs of the hotel.
– Comply with Aimbridge Hospitality policies, standards, and regulations to ensure safe and efficient operations.
– Greet and welcome guests approaching the Front Desk with warmth and friendliness, in line with Aimbridge Hospitality standards.
– Manage the telephone switchboard effectively, ensuring adherence to performance standards.
– Handle inquiries related to information, mail, and messages with efficiency and courtesy.
– Provide comprehensive responses to guest inquiries regarding hotel services, facilities, and operational hours.
– Assist guests with questions about local transportation, entertainment options, and surrounding attractions.
– Foster effective communication and teamwork with colleagues and other hotel departments.
– Stay informed about rates, packages, special promotions, and in-house groups, and be aware of restricted dates.
– Collect all necessary information during room reservation requests while following established rate quoting guidelines.
– Familiarize yourself with Aimbridge Hospitality policies and house rules, along with hospitality terminology.
– Assist in executing emergency procedures as needed.
– Efficiently manage check-ins and check-outs, maintaining a courteous and friendly demeanor.
– Demonstrate proficiency in operating all relevant aspects of the Front Desk computer system.
– Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms.
– Maintain proper two-way radio etiquette when communicating with team members.
– As required, deliver various guest items, including luggage, newspapers, messages, packages, and requested amenities.
– Stay knowledgeable about all property amenities and upcoming special events or local attractions.
– Perform other assigned tasks that may include assisting coworkers across different hotel functions, maintaining cleanliness and organization in the workplace, and ensuring overall safety throughout the hotel grounds.
– Access and manage sensitive areas within the hotel and handle confidential information responsibly.
– Demonstrate the ability to manage cash transactions, prepare cash drops, and secure and balance financial assets.
– Engage with guests and colleagues while maintaining necessary professional boundaries.
– Exercise accountable access to sensitive areas of the hotel, including key management for guest rooms and secured storage locations.
– Adhere to safe driving practices while performing duties on behalf of the company.
– Uphold a high level of trust and responsibility, representing the company with integrity and sound judgment.

Welcome to our Hampton Inn Battle Creek hotel, conveniently located off Interstate 94 in Battle Creek, Michigan, just five miles from historic downtown and the Kellogg Company headquarters. Nearby attractions include Lakeview Square Mall and Binder Park Zoo, along with the option for entertainment at FireKeepers Casino, located only eight miles away.

As the global leader in third-party hotel management, our robust portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, covering a range from top international brands to luxury and lifestyle hotels. Our dedicated associates worldwide are committed to providing exceptional guest experiences and achieving outstanding results within a culture that fosters excellence. Join Aimbridge Hospitality and explore a world of possibilities.

Benefits:
After a brief waiting period, full-time hires will be eligible for a competitive benefits package, which includes:
– Daily Pay options—consult your recruiter for more details.
– Medical, dental, and vision coverage.
– Short-term and long-term disability income.
– Term life and AD&D insurance.
– Paid time off.
– Employee Assistance Program.
– 401k retirement plan.

Job Posting Date: Mon, 18 Nov 2024 06:00:56 GMT

Apply now!