Front Desk Supervisor-Hampton Battle Creek

Job Description

Job Title: Front Desk Supervisor

Company: Hampton Battle Creek

Location: Battle Creek, MI

Pay: $17 per hour

AI Pay Analysis: An hourly rate of $17 for a Front Desk Supervisor in Battle Creek, MI, is generally on the lower end of the pay scale for this role. According to various salary data sources, the typical hourly wage for a Front Desk Supervisor in Michigan tends to range from $18 to $25, depending on experience and specific job responsibilities. While this rate may be competitive for entry-level positions or smaller establishments, it is likely not attractive for experienced candidates or those in higher-demand areas. Overall, $17 per hour does not align well with the industry standards in this region and may make it challenging to attract qualified applicants.

Job description:

The Front Desk Supervisor plays a vital role in delivering exceptional service by supporting the Front Desk Manager and/or General Manager. This position is responsible for ensuring attentive, courteous, and efficient service to all guests from the moment they arrive until their departure. The supervisor will also focus on maximizing room revenue and occupancy rates.

Qualifications:

• A minimum of 2 to 3 years of progressive experience in a hotel or related field is required, along with a High School diploma or equivalent. College coursework in a related discipline is advantageous.
• Previous supervisory experience is preferred.
• A valid driver’s license is required.
• Excellent verbal communication skills with the ability to convey information effectively.
• Strong decision-making skills, enabling quick and accurate evaluations of various options.
• Capability to perform well in high-pressure situations, effectively managing guest objections and disputes.
• Initiative in anticipating needs and completing tasks proactively.
• Ability to maintain composure and objectivity under stress.
• Proficiency in identifying, anticipating, and resolving workplace issues as necessary.
• Skills in assimilating information from diverse sources and adapting it to specific requirements.
• Strong listening skills to understand and clarify the concerns of co-workers and guests.
• Competence in handling financial information and performing basic arithmetic functions.

Responsibilities:

• Approach all interactions with guests and associates in a friendly, service-oriented manner.
• Adhere to attendance standards set forth by Aimbridge Hospitality, with scheduling based on hotel needs.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations, ensuring safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times, setting the standard for guest relations at the Front Desk.
• Collect all essential information while taking room reservations.
• Monitor and manage VIP and special guest requests.
• Review the Front Office log and Trace File on a daily basis.
• Fully understand and execute all relevant functions of the front desk computer system.
• Ensure the timely and professional logging and delivery of all messages, packages, and mail.
• Stay informed about all current rates, packages, and promotions.
• Have a thorough understanding of all in-house groups and restricted dates.
• Enforce hotel credit policies in accordance with Aimbridge Hospitality standards.
• Be capable of performing all duties of a Front Desk Agent as required.
• Complete regular reports, including bucket checks, room rate verifications, and housekeeping reports.
• Operate the P.B.X. console in accordance with Aimbridge Hospitality standards.
• Foster good communication and teamwork with associates and other departments, setting an example as a team leader.
• Assist the General Manager in ensuring compliance with Aimbridge Hospitality standards among associates.
• Possess knowledge of emergency procedures and be prepared to assist as required.
• Oversee guest check-in and checkout processes, ensuring they are conducted in a friendly and efficient manner.
• Ensure all duties outlined in the shift checklist are completed in a timely and effective manner.
• Maintain a culture of attentiveness, friendliness, and helpfulness among associates towards guests, managers, and each other.
• Aim to maximize room revenue through effective Rooms Merchandising.
• Respond promptly and professionally to all guest inquiries.
• Contribute to departmental meetings by actively participating in planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Complete any additional duties as assigned by management.
• Support the training of new hires and current associates regularly.
• Attend required management meetings.
• Access back-of-house areas and sensitive information responsibly.
• Demonstrate the ability to handle cash transactions accurately and securely.
• Engage with guests and colleagues, occasionally do so unsupervised.
• Access and manage sensitive areas within the hotel, including Master Keys and secured files.
• Drive safely for business purposes, maintaining a high level of trust and responsibility.
• Represent the company with integrity, sound judgment, and a positive reputation.

Job Posting Date: Mon, 18 Nov 2024 04:47:38 GMT

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