Front Desk Agent-Aimbridge Hospitality

Livonia, MI
November 18, 2024
Full Time
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Job Description

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Job Title: Front Desk Agent

Company: Aimbridge Hospitality

Location: Livonia, MI

Pay:

AI Pay Analysis: To accurately analyze the hourly rate for a Front Desk Agent in Livonia, MI, I would need a specific figure to compare against current market trends. However, as of my last data update, the typical hourly wage for Front Desk Agents in the Midwest generally ranges from $12 to $18, with variability based on experience, the specific employer, and additional responsibilities. If the rate you have in mind falls within or exceeds this range, it would likely be considered competitive. Moreover, factors such as benefits, job stability, and local demand can also influence the competitiveness of this role in Livonia. For a precise evaluation, please provide the specific hourly rate you are looking to analyze.

Job description:

Front Desk Agents are tasked with greeting and registering guests, delivering exceptional service throughout their stay, and ensuring accurate settlement of accounts upon departure. Key responsibilities encompass registering guests, managing reservations, and performing hotel operator and concierge duties. The role requires a commitment to providing attentive, courteous, and efficient service to all guests, maximizing room revenue and occupancy levels.

Qualifications:

  • A high school diploma or equivalent is required; college coursework in a related field is advantageous.
  • Prior experience in a hotel or similar environment is preferred.
  • A positive and enthusiastic demeanor with a strong commitment to customer service is essential.
  • Ability to multi-task, exhibit attention to detail, and effectively resolve issues to address the needs of both internal and external customers.
  • Proficient communication skills to convey information and ideas clearly.
  • Capacity to evaluate and choose among various courses of action swiftly and accurately.
  • Proven ability to perform well under stress in high-pressure situations.
  • Skillful in identifying, anticipating, and resolving workplace problems as necessary.
  • Strong listening skills to understand and clarify issues raised by colleagues and guests.
  • Comfort with financial information and data, alongside competence in basic arithmetic operations.
  • Proficient in reading, comprehending, and composing simple instructions and correspondence.
  • Logic-driven approach to problem-solving, adept at collecting information and drawing conclusions, even in unfamiliar circumstances.
  • Working knowledge of the Microsoft Office Suite.
  • Flexibility and willingness to work varied schedules, including evenings, nights, weekends, and holidays.
  • A solid understanding of hotel products and guest services, such as lifestyle and full-service offerings.
  • Ability to contribute positively to creating an enjoyable work environment.

Responsibilities:

  • Approach all interactions with guests and associates in a friendly, service-oriented manner.
  • Adhere to high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag while on duty (as per brand guidelines).
  • Maintain regular attendance in accordance with Aimbridge Hospitality standards, with scheduling adapted to hotel needs.
  • Comply consistently with Aimbridge Hospitality policies, standards, and regulations to promote safe and efficient hotel operations.
  • Greet and welcome all guests at the Front Desk in accordance with Aimbridge Hospitality standards, consistently exhibiting warmth and friendliness.
  • Ensure proper functioning of the telephone switchboard and meet all Aimbridge Hospitality performance standards.
  • Address requests for information, mail, and messages courteously and efficiently.
  • Respond to guest inquiries regarding hotel services, facilities, and operational hours.
  • Provide information to guests concerning local restaurants, transportation, entertainment, and more.
  • Foster effective communication and teamwork with fellow associates and across hotel departments.
  • Stay informed about rates, packages, special promotions, in-house groups, and restricted dates.
  • Collect necessary information while processing room reservations and ensure adherence to rate quoting scenarios.
  • Familiarize oneself with Aimbridge Hospitality policies, house rules, and hospitality terminology.
  • Understand and assist in emergency procedures as required.
  • Handle guest check-ins and check-outs in a friendly, efficient, and courteous manner.
  • Comprehensively operate all relevant aspects of the Front Desk computer system.
  • Ensure the logging and delivery of packages, mail, and messages to guests and meeting spaces as needed.
  • Utilize proper two-way radio etiquette when communicating with colleagues.
  • As needed, deliver guest items such as luggage, newspapers, packages, and amenities.
  • Maintain current knowledge of property amenities, special events, local attractions, and activities near the hotel.
  • Be prepared to undertake additional duties as assigned, such as assisting colleagues in other areas, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the hotel and grounds.
  • Access back-of-house areas and sensitive information as necessary.
  • Demonstrate competency in cash handling, preparing, depositing cash drops, and balancing financial transactions.
  • Interact and potentially have unsupervised contact with guests and colleagues.
  • Manage access to sensitive areas such as master keys, guest rooms, storage spaces, and secured file cabinets.
  • Drive safely for business purposes as required.
  • Uphold a high level of trust and responsibility.
  • Represent the company positively and embody good character while exercising sound judgment.

Job Posting Date: Mon, 18 Nov 2024 03:44:03 GMT

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