Player’s Club Clerk-Kewadin Casinos

Manistique, MI
November 18, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$13 - $13

Job Description

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Job Title: Player’s Club Clerk

Company: Kewadin Casinos

Location: Manistique, MI

Pay: $13.34 per hour

AI Pay Analysis: The hourly rate of $13.34 for a Player’s Club Clerk in Manistique, MI, appears to be on the lower end of the spectrum when compared to both local and national averages for similar roles. Typically, positions in customer service sectors, especially in gaming or hospitality, tend to offer hourly rates ranging from $15 to $20, depending on experience and the specific responsibilities involved, with some variance due to the cost of living in different areas. Given that Manistique has a lower cost of living compared to larger urban areas, while $13.34 might be slightly competitive for entry-level positions, it nonetheless may not attract experienced candidates or meet their expectations for compensation, suggesting that the rate could be adjusted to align better with industry trends and enhance recruitment and retention efforts.

Job description:

The Players Club Clerk, under the supervision of the Players Club Supervisor or Shift Manager/Director of Player Development, plays a vital role in delivering exemplary customer service by greeting patrons and promoting, enrolling, and elucidating the advantages of the Player’s Club Program. This position entails providing attentive, cheerful, and professional service to both internal and external customers, consistently striving to surpass their expectations and ensure a remarkable customer experience.

Essential Functions: (includes, but is not limited to, the following)

  • Accurately inputs and updates player information daily into the player-tracking computer database.
  • Distributes coupons, packages, and Kewadin Credits to hotel guests, bus groups, and Casino patrons/customers.
  • Assists in managing the daily operations of weekly promotions, including conducting random player selections, announcing winners, distributing prizes, and overseeing the overall execution of promotions.

Additional Responsibilities: (includes, but is not limited to, the following)

  • Adheres to all company and departmental policies and procedures.
  • Participates in mandatory meetings and training sessions.
  • Remains informed about and provides customers with information regarding casino-wide promotions and entertainment options.
  • Executes other job-related duties as assigned.

Contacts:
Engages with immediate peers, individuals in other departments, supervisors/managers, and customers.

Physical Requirements:
The position is primarily sedentary, involving sitting and the occasional lifting of items weighing up to 10 pounds. Physical demands include constant typing, frequent standing, sitting, near vision usage, and auditory communication, with occasional walking. Working conditions involve regular exposure to noise, varying air quality, and dimly lit environments. Potential hazards include consistent client interaction and exposure to communicable conditions.

Requirements:

  • Education: A high school diploma or equivalent is preferred.
  • Experience: Not applicable.
  • Certification/License: Successful completion of a criminal background investigation in accordance with the National Indian Gaming Commission guidelines is required.

Knowledge, Skills, and Abilities:

  • Familiarity with, or willingness to learn about, the Northern Rewards Club, its member benefits, and the significance of card usage by customers.
  • Ability to locate and understand the functions of all departments within the Casino and Hotel complex.
  • Knowledge of, or eagerness to learn about, all Casino promotions and entertainment offerings.
  • Awareness of, or passion for learning about, local amenities, dining, shopping, and special events.
  • Understanding of, or commitment to learning the benefits of Direct Mail and Comping/Point Systems.
  • Proficiency in word processing, spreadsheet, and database software.
  • Exceptional communication skills with the ability to articulate information clearly in person, in writing, and via telephone and email.
  • Flexibility and availability to work various shifts, including nights, weekends, and holidays.
  • Proven ability to establish and maintain effective working relationships with supervisors, coworkers, and the public.
  • Willingness to work extended hours as necessary.
  • Preference will be given to Native American applicants.

Job Posting Date: Sun, 17 Nov 2024 23:55:20 GMT

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