Front Desk Agent-Spark by Hilton

Job Description

Job Title: Front Desk Agent

Company: Spark by Hilton

Location: Plymouth, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a Front Desk Agent in Plymouth, MI, it’s important to consider various factors such as local cost of living, industry standards, and competition. As of my last update, the average hourly rate for a Front Desk Agent in Michigan typically ranges from $12 to $18, depending on experience, specific employer, and additional responsibilities. If the offered rate falls within this range, it can be considered competitive; however, if it’s significantly higher or lower, it may indicate an imbalance with market expectations. Additionally, evaluating benefits, opportunities for advancement, and the overall working environment can further determine the competitiveness of the compensation. Ultimately, aligning the pay with both regional and industry benchmarks is crucial for attracting skilled candidates in this role.

Job description:
Job Purpose: To perform a combination of duties related primarily to the check-in and check-out processes for guests in a manner that is pleasant, professional, and efficient, thereby contributing to an overall positive guest experience.

Job Responsibilities:
* Greet, register, and assign rooms to guests. Issue room keys and escort instructions to the Bell person or directly to guests, ensuring room numbers are not announced.
– Address inquiries regarding hotel services, guest registration, and information on shopping, dining, entertainment, and travel directions.
– Maintain accurate records of room availability and guest accounts, and assist in making, confirming, and canceling reservations as needed.
– Calculate bills, collect payments, and provide change for guests. Post additional charges, such as for room, food, beverages, or telephone services, either manually or electronically.
– Date-stamp, sort, and organize incoming mail and messages. Transmit and receive messages via telephone, fax, and switchboard.
– Understand and enforce hotel credit policies, ensuring all cash is accounted for and deposited according to hotel and company standards.
– Proactively greet guests in a warm and friendly manner.
– If assigned in a lead capacity: (a) supervise and take responsibility for assigned employees in the supervisor’s absence, (b) assign tasks and ensure proper performance of those duties.
– Facilitate restaurant, transportation, or entertainment reservations for guests; secure guests’ valuables in the hotel safe or safe-deposit box; and arrange for complimentary flowers or champagne for special occasions when appropriate.

Other duties as assigned.

Job Skills:
* Communicate clearly and listen attentively.
– Utilize judgment and specialized knowledge to provide information to guests.
– Effectively engage with a diverse array of individuals.
– Transition seamlessly between various tasks, including typing, interviewing, directory searches, and telephone communications.
– Demonstrate accurate coordination of eyes, hands, and fingers while operating office equipment such as a switchboard or computer keyboard.

Job Qualifications:
Education: High School Diploma or equivalent.

Experience: A minimum of 3 months of experience in hospitality, general office work, accounts receivable, or customer service is required.

Job Posting Date: Sun, 17 Nov 2024 23:47:44 GMT

Apply now!