Guest Service Representative-Courtyard

Petoskey, MI
November 18, 2024
Full Time
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Job Description

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Job Title: Guest Service Representative

Company: Courtyard

Location: Petoskey, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a “Guest Service Representative” in Petoskey, MI, it’s essential to consider the region’s cost of living, typical wage ranges, and industry standards. As of 2023, the average hourly wage for Guest Service Representatives in Michigan generally falls between $12 and $18, with variations based on experience, specific job responsibilities, and the employer’s size. If the rate you’re referring to is within or above this range, it would be deemed competitive, particularly considering Petoskey’s smaller market size and tourism-driven economy. Additionally, if the pay includes benefits or incentives, it would further enhance its appeal in attracting qualified candidates. In summary, a competitive hourly rate for this role in Petoskey should align with the state averages while factoring in local economic conditions.

Job description:

We are seeking a professional and courteous Guest Service Representative/Front Desk Clerk to greet and welcome guests to our hotel. This role involves managing the check-in and check-out processes while accommodating special requests and adhering to established procedures.

Benefits

  • Competitive Pay
  • Paid Time Off
  • Employee Rate Discounts for Hotel Stays
  • Collaborative Team Environment
  • Opportunities for Professional Growth

Responsibilities

  • Greet guests warmly and promptly, utilizing a clear speaking voice while actively listening to their requests, responding appropriately, and providing accurate information regarding hotel amenities and local attractions.
  • Verify and process credit card authorizations through electronic methods, handle cash transactions, provide change, and maintain a balanced house bank. Accept and record various forms of payment, and perform moderate arithmetic tasks using a calculator.
  • Complete the registration process by entering and retrieving guest information from the computer system, confirming details such as the number of guests and room rates. Promote all marketing initiatives and select rooms that align with guest preferences while coding electronic keys.
  • Provide guests with welcome folders containing room keys, certificates, coupons, and information about local attractions.
  • Answer phone calls promptly using a formal greeting. Document messages and communicate pertinent details to guests. Retrieve mail, small packages, and faxes for guests as requested while ensuring all correspondence remains confidential.
  • Close guest accounts at check-out time and inquire about their satisfaction. In cases of dissatisfaction, contact management immediately.
  • Address issues such as room changes, additional amenities, or credit discrepancies. Document guest feedback or complaints and strive to resolve any issues, including pricing conflicts or climate control concerns.
  • Perform other job-related duties as assigned.

Requirements and Qualifications

  • Consistent attendance is crucial.
  • Flexibility to work various schedules, including holidays, may be required.
  • Full compliance with the hotel’s policies and procedures is expected.
  • A combination of educational attainment and experience equivalent to high school graduation or any combination of education, training, or experience that imparts the requisite knowledge, skills, and abilities.
  • Ability to stand and move continuously throughout the front office area is required, with periods of standing exceeding 50% of the work shift.
  • A well-groomed and professional appearance is essential.

At American Hospitality Management, Inc. (AHM), we are a nationwide, award-winning hospitality management group servicing a diverse range of properties including limited and full-service hotels, extended stays, and resorts. Our team culture is collaborative and creative, fostering a supportive environment among colleagues.

We are proud to be an equal opportunity employer, embracing diversity and prohibiting discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Posting Date: Sun, 17 Nov 2024 23:05:35 GMT

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