Front Desk Agent-Hyatt

Job Description

Job Title: Front Desk Agent

Company: Hyatt

Location: Livonia, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Front Desk Agent” in Livonia, MI, I’d need the specific rate you have in mind. Generally, as of 2023, the average hourly rate for front desk agents in the Midwest ranges from $13 to $18, depending on experience and the establishment’s scale. If your rate falls within this range, it is likely competitive; if it’s lower, it may not attract quality candidates, while a rate significantly higher than the average could indicate an effort to secure top talent or reflect a premium establishment. To determine alignment with industry standards, compare the specific rate to local job listings and regional salary trends.

Job description:

Front Desk Agents play a vital role in delivering exceptional hospitality by greeting and registering guests, providing top-notch service throughout their stay, and efficiently settling accounts upon departure. The primary responsibilities encompass guest registration, reservation management, and performing hotel operator and concierge duties. Front Desk Agents are committed to offering attentive, courteous, and efficient service to all guests, ensuring a memorable experience while optimizing room revenue and occupancy.

Qualifications:

• High School diploma or equivalent is required; relevant college coursework is advantageous.
• Previous experience in a hotel or a related field is preferred.
• A positive demeanor and a strong desire to provide outstanding customer service to guests.
• Proven ability to multi-task, with attention to detail and problem-solving skills to address the needs of both internal and external customers effectively.
• Exceptional communication skills to convey information and ideas clearly.
• Quick and accurate decision-making skills, capable of evaluating multiple options.
• Ability to thrive in stressful, high-pressure situations.
• Skilled in addressing workplace issues proactively, including anticipating, preventing, identifying, and resolving problems as needed.
• Effective listening skills to understand and clarify issues raised by co-workers and guests.
• Proficient in handling financial information and data, including basic arithmetic functions.
• Competence in performing numerical operations such as counting, adding, subtracting, multiplying, and dividing.
• Capability to read, comprehend, and write simple instructions or short correspondence.
• Logical thinking skills to define problems, gather information, establish facts, draw conclusions, and interpret data in unique or unfamiliar situations.
• Operational knowledge of Microsoft Office Suite.
• Flexibility to work varied schedules, including evenings, nights, weekends, and holidays.
• Understanding of hotel products and guest services (e.g., lifestyle, full-service, resort).
• Ability to foster an enjoyable work environment for colleagues.

Responsibilities:

• Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
• Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag as per brand standards.
• Maintain regular attendance in alignment with Aimbridge Hospitality standards, as determined by scheduling needs.
• Adhere to Aimbridge Hospitality policies, standards, and regulations to support safe and efficient hotel operations.
• Greet and warmly welcome all guests who approach the Front Desk, maintaining a friendly demeanor at all times.
• Ensure the proper operation of the telephone switchboard, meeting all Aimbridge Hospitality performance standards.
• Efficiently and courteously handle requests for information, mail, and messages.
• Address guest inquiries regarding hotel services, facilities, and operational hours.
• Provide information about local transportation, entertainment, restaurants, etc.
• Foster good communication and teamwork with fellow associates and other hotel departments.
• Remain knowledgeable about all rates, packages, special promotions, in-house groups, and restricted dates.
• Collect all necessary information for room reservations, following the rate-quoting scenario.
• Be familiar with all Aimbridge Hospitality policies, house rules, and hospitality terminology.
• Assist with emergency procedures as required.
• Conduct check-ins and check-outs in a friendly, efficient, and courteous manner.
• Master the operation of all relevant aspects of the Front Desk computer system.
• Ensure the logging and delivery of packages, mail, and messages to guests and meeting rooms as needed.
• Utilize proper two-way radio etiquette at all times when communicating with associates.
• Deliver guest items, including luggage, newspapers, messages, packages, and amenities, as requested.
• Maintain current knowledge of property amenities, special events, local attractions, and activities in the area.
• Engage in other assigned duties, which may include helping teammates in other areas, maintaining a clean and organized workspace, and ensuring overall cleanliness and safety throughout the hotel.
• Access back-of-house areas and sensitive information as required.
• Demonstrate proficiency in handling cash, preparing and depositing cash drops, and maintaining accurate bank balances.
• Interact with guests and colleagues, including unsupervised contact.
• Manage access to sensitive areas in the hotel, including Master Keys, guest rooms, and secure storage areas.
• Adhere to safe driving practices for business-related activities.
• Maintain a high level of trust and responsibility within the position.
• Represent the company positively, exercising sound judgment and maintaining a reputation for integrity.

The Hyatt Place Detroit/Livonia offers easy access to the attractions of the Detroit area and is conveniently located near various businesses and educational institutions. Guests can enjoy modern accommodations featuring separate living and sleeping areas, complimentary Wi-Fi, an indoor pool, a 24-hour fitness center, and on-site dining.

As a global leader in third-party hotel management, Aimbridge Hospitality manages a diverse portfolio of over 1,550 hotels in 50 states and 22 countries. Our associates are dedicated to providing exceptional service and achieving outstanding results, thriving in a culture that encourages excellence.

Benefits:

Following an initial waiting period, individuals hired into full-time positions are eligible for a competitive benefits package that includes:

• Daily Pay option available; ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Job Posting Date: Tue, 19 Nov 2024 04:41:16 GMT

Apply now!