Front Desk Receptionist-America’s Best

Job Description

Job Title: Front Desk Receptionist

Company: America’s Best

Location: Chesterfield, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a Front Desk Receptionist in Chesterfield, MI, it’s important to consider local market conditions and industry standards. As of October 2023, the typical hourly wage for a Front Desk Receptionist in the United States ranges from approximately $12 to $20, depending on experience, specific duties, and the healthcare or hospitality industry standards. Chesterfield is situated in a region where wages might be slightly lower or higher based on demand and cost of living. If the offered rate falls within this range, it can be considered competitive; however, if it is significantly lower, it may not attract quality candidates. Additionally, evaluating benefits, work environment, and professional growth opportunities is crucial for a comprehensive understanding of competitiveness in this role.

Job description:
America’s Best, a leading brand within National Vision, one of the largest optical retailers in the United States, is experiencing rapid growth with over 1,000 stores nationwide. Each location is dedicated to providing a comprehensive optical experience, combining eyewear and eye care at an outstanding value. At National Vision, we are committed to ensuring that everyone has access to quality eye care and eyewear, believing that it enhances one’s quality of life.

As the first point of contact within our stores, Receptionists play a crucial role in creating a welcoming atmosphere for our customers from the moment they enter. They are entrusted with maintaining organized patient records and ensuring an efficient appointment schedule, thus facilitating seamless store operations. This position involves delivering prompt and courteous service to both in-person customers and callers.

What would you do? – The Specifics
– Deliver exceptional customer service while adhering to all safety protocols.
– Manage the flow of customers within the store to ensure a smooth experience.
– Answer, screen, and direct incoming phone calls following National Vision protocols.
– Process and comprehend managed care plans, obtaining necessary documentation from insurance providers as needed.
– Provide customers with accurate and essential information.
– Schedule and confirm appointments, follow-ups, and classes.
– Maintain daily filing of patient records and prepare files for the following day’s appointments.
– Monitor order status and inform customers regarding the availability of their orders or any delays.
– Keep the reception area organized and stocked with all necessary materials.
– Receive, sort, and distribute daily mail and deliveries while managing inventory of office supplies.
– Attend regularly scheduled communication meetings.

Are you the right fit? – The Suitable Talent
– Previous experience as a Receptionist, Front Office Representative, or in a similar role is preferred but not mandatory.
– 0-2 years of related experience or training is preferred.
– Familiarity with handling multiple phone lines is advantageous.
– Strong customer service and organizational skills are essential.

Education: A High School Diploma or equivalent is required.

Taking care of our people
We recognize the significance of financial stability and provide competitive compensation for all Associates, including the potential for bonuses across all store positions. Our comprehensive benefits package features health and dental insurance, a 401(k) retirement plan with company match, a flexible spending account, paid personal time off, paid company holidays, parental leave, employee discounts on eyewear, and much more. At National Vision, we are dedicated to fostering professional growth and long-term career satisfaction through training programs and educational opportunities, with a strong emphasis on internal promotions.

We invite you to visit our website for further information.

We are an equal opportunity employer, evaluating qualified applicants without bias toward race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Mon, 18 Nov 2024 23:41:19 GMT

Apply now!