Front Desk Receptionist-America’s Best

Job Description

Job Title: Front Desk Receptionist

Company: America’s Best

Location: Brighton, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for a Front Desk Receptionist in Brighton, MI, it is essential to look at the local market trends and industry standards. As of late 2023, the average hourly wage for this position typically ranges from $14 to $20 per hour, depending on experience, precise job responsibilities, and the specific employer. If the proposed rate falls within this range, it can be considered competitive; however, if it is significantly below this threshold, it may be seen as less attractive, potentially impacting recruitment and retention. Additionally, it is important to consider factors such as benefits, work environment, and job growth opportunities that can enhance the overall attractiveness of the compensation package.

Job description:

America’s Best, a division of National Vision and one of the largest optical retailers in the United States, is experiencing significant growth with over 1,000 locations. Each store combines exceptional eyewear and eye care services, providing customers with a comprehensive experience at an affordable price. At National Vision, we are committed to making quality eye care and eyewear accessible to all.

As a Receptionist, you will be the welcoming face of our store, responsible for greeting customers warmly upon their arrival. Your role will involve maintaining organized patient records and facilitating smooth scheduling for our patients, ensuring operational efficiency. You will deliver prompt and courteous service to customers both in-person and over the phone.

What will you do? – The Specifics

• Deliver exceptional customer service while adhering to safety protocols.
• Manage customer flow to ensure a seamless experience in the store.
• Answer, screen, and direct incoming phone calls in line with National Vision protocols.
• Process managed care plans and gather necessary documentation from insurance companies.
• Provide customers with basic, accurate information regarding services.
• Schedule and confirm appointments, follow-up visits, and classes.
• Organize and file patient records daily and prepare files for upcoming appointments.
• Monitor and communicate order status to customers, notifying them of arrival or delays.
• Maintain a tidy and welcoming reception area, stocked with essential materials.
• Sort and distribute daily mail and deliveries, while overseeing office supply inventory.
• Attend mandatory communication meetings as scheduled.

Are you the right fit? – The Suitable Talent

• Previous experience as a Receptionist, Front Office Representative, or in a similar role is preferred but not required.
• Ideally, you will possess 0-2 years of relevant experience or training.
• Experience managing multiple phone lines is a plus.
• Strong customer service skills are essential.
• Excellent organizational skills are required.

Education: High school diploma or equivalent.

Additional Information
We prioritize the well-being of our team members. We offer competitive compensation for all associates, including bonus potential for every position within the store. Our comprehensive benefits package includes health and dental insurance, a 401(k) retirement savings plan with company match, a flexible spending account, paid personal time off, paid company holidays, parental leave, and an employee eyewear discount, among other perks. At National Vision, we are dedicated to providing opportunities for professional growth and long-term career development through training programs and access to educational courses, promoting from within whenever possible.

For further details, please visit our website. We are proud to be an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristics.

Job Posting Date: Mon, 18 Nov 2024 23:38:48 GMT

Apply now!