Breakfast Server-Holiday Inn

Grand Rapids, MI
November 20, 2024
Part Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
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Job Description

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Job Title: Breakfast Server

Company: Holiday Inn

Location: Grand Rapids, MI

Pay: $15 per hour

AI Pay Analysis: An hourly rate of $15 for a Breakfast Server in Grand Rapids, MI, is generally considered below the industry standard for similar hospitality roles in the region. As of 2023, the average pay for restaurant servers in Michigan often ranges from $15 to $20 per hour, not including tips, which can significantly boost total earnings. Given the cost of living and competitive job market in Grand Rapids, this rate may not attract the best talent or retain employees in a sector that often sees high turnover. Therefore, while $15 per hour may meet minimum wage requirements, it may be less competitive compared to what other employers are offering for similar positions.

Job description:

The Complimentary AM Attendant is tasked with delivering exceptional service to guests in a warm, efficient, and courteous manner within the complimentary breakfast area of the hotel. This role requires a thorough understanding of brand standards, guest expectations, and the unique aspects of both the hotel and the local area.

Wage: $15 per hour; weekend availability required; weekday shifts from 6 AM to 11 AM; weekend shifts from 7 AM to 11:30 AM.

Qualifications:

  • Strong attention to detail, speed, and accuracy in performing job functions.
  • High school diploma or equivalent; prior experience in a hotel or related field is preferred.
  • Flexible availability, with the ability to work evenings, nights, weekends, and holidays.
  • Compliance with legal age requirements to serve alcoholic beverages and completion of responsible serving course (e.g., TIPs) as mandated by the property.
  • Ability to obtain and present a Food Handlers card as required by local regulations.
  • Quick and accurate evaluation of alternative courses of action.
  • Capacity to manage stressful situations calmly and professionally.
  • Familiarity with hotel products and guest services.
  • Positive demeanor with a commitment to service, including a willingness to learn and provide support to colleagues, responding to guests and coworkers with optimism.
  • Basic understanding of food and beverage preparation, service standards, guest relations, and etiquette.
  • Proficiency in preparing high-quality beverages, including specialty coffee, tea, and cocktails as needed by the hotel.
  • Capability to perform basic numerical operations, including counting, addition, subtraction, multiplication, and division.
  • Competence in reading, understanding, and writing simple instructions, correspondence, and memos.
  • Skill in effectively interacting with both internal and external customers, demonstrating patience, tact, and diplomacy as required.

Responsibilities:

  • Engage with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Adhere to regular attendance standards in accordance with Aimbridge Hospitality requirements, as scheduling will vary to meet hotel needs.
  • Maintain high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag while on duty.
  • Comply with Aimbridge Hospitality standards and regulations to support safe and efficient hotel operations.
  • Serve guests with their food and beverage needs in a friendly and professional manner, identifying services that could enhance their experience.
  • Greet and seat guests in a timely manner at suitable tables.
  • Ensure cleanliness and appearance of menus and dining areas.
  • Clear, clean, and reset tables and hotel spaces per client requests or management directives.
  • Maintain well-stocked, organized, clean, and neat food and service areas, completing all side work at the end of each shift.
  • Address any special requests from guests and provide suitable alternatives when necessary.
  • Communicate with all departments concerning in-house VIPs and special requests or needs.
  • Assist with various aspects of food and beverage service, including dish washing, restocking, floor cleaning, and waste disposal.
  • Answer the telephone following established standards.
  • Exhibit comprehensive knowledge of room service order standards.
  • Possess thorough knowledge of menus and current specials across all relevant departments.
  • Execute cashiering functions, including closing checks and completing end-of-shift paperwork.
  • Perform opening and closing procedures, along with assigned side work duties.
  • Address inquiries about the hotel, brand standards, guest expectations, unique hotel features, local attractions, and activities.
  • Undertake additional duties or attend meetings as requested by management.

Job Posting Date: Wed, 20 Nov 2024 05:31:23 GMT

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