Front Office Manager – Hampton Inn-Hampton by Hilton

Job Description

Job Title: Front Office Manager – Hampton Inn

Company: Hampton by Hilton

Location: Auburn Hills, MI

Pay:

AI Pay Analysis: To effectively analyze the hourly rate for the “Front Office Manager – Hampton Inn” in Auburn Hills, MI, one would typically compare it with industry standards and local market rates for similar positions. As of my last knowledge update, the average hourly wage for a Front Office Manager in the hospitality industry typically ranges from $18 to $25 per hour, depending on factors like experience, hotel brand, and location. Given that Auburn Hills is part of the Detroit metropolitan area—a region with a decent cost of living—if the offered rate falls within or slightly above this range, it could be considered competitive. Additionally, benefits, work environment, and career progression opportunities should also be taken into account to provide a holistic view of the compensation package. For the most accurate assessment, one would need the specific hourly rate in question for a comprehensive evaluation against these benchmarks.

Job description:
Job Purpose: The Front Office Manager is responsible for ensuring the delivery of exceptional guest services by effectively managing the functional areas of reservations, guest registration, bell services, telephone services, and guest accounting. This role aims to uphold established operational standards while maximizing the hotel’s profitability. Additionally, concierge and garage services may fall under this position’s purview.

Job Responsibilities:
* Oversee Front Desk staff, including hiring, performance evaluations, training, and development. Create efficient staff schedules in alignment with labor standards and anticipated occupancy rates.
– Uphold guest service quality standards and contribute to the profitability and guest satisfaction perceptions across all hotel departments. Enhance guest satisfaction through improved products delivered via employee development, job engineering, and a positive quality image.
– Achieve budgeted revenues and expenses while maximizing profitability within the guest services department.
– Develop both short-term and long-term financial and operational plans for the guest services department in alignment with the hotel’s overarching objectives, participating in the formulation of the annual hotel budget.
– Manage the reservation function diligently to maintain optimal room occupancy and average daily rate, employing suggestive selling strategies by staff.
– Maintain effective procedures for credit control, handling financial transactions, ensuring guest security, and responding to emergencies.
– Address guest complaints related to departmental operations and ensure corrective measures are implemented.
– Advocate for staff to utilize strong guest interaction skills and recognize employees who meet or exceed guest expectations.
– Perform other related duties as assigned.

Job Skills:
* Proficiently analyze and interpret business records and statistical reports; interpret policies set by administration.
– Utilize mathematical skills to analyze financial information and prepare budgets effectively.
– Demonstrate understanding of governmental regulations relevant to business operations.
– Make informed business decisions based on production reports, experience, and informed opinion.
– Strategically plan and organize the work of team members.
– Adapt to changing activities and manage interruptions effectively.

Job Qualifications:
Experience: A minimum of 1 year in night audit, 2 years in front desk operations, and 1 year in direct sales or retail trade; or an equivalent combination of education and experience.

Job Posting Date: Tue, 19 Nov 2024 23:02:12 GMT

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