Front Desk Agent | FT-Greenleaf Hospitality Group

Job Description

Job Title: Front Desk Agent | FT

Company: Greenleaf Hospitality Group

Location: Kalamazoo, MI

Pay: $14 per hour

AI Pay Analysis: An hourly rate of $14 for a Front Desk Agent position in Kalamazoo, MI, appears to be on the lower end of the pay spectrum for this role. As of 2023, the average hourly wage for a front desk agent in the U.S. typically ranges from $15 to $19, depending on experience, the type of establishment (such as hotels, resorts, or corporate offices), and local cost of living. In Kalamazoo, the cost of living is generally moderate, so while $14 may attract some candidates, it may not be competitive enough to retain skilled workers or attract individuals with prior experience, particularly in a market where wage expectations are rising. Therefore, this rate may need reevaluation to align more closely with industry standards and enhance recruitment and retention efforts.

Job description:
Overview:
The Front Office team at Greenleaf Hospitality Group plays a vital role in delivering exceptional guest experiences. As a member of this dynamic team, you will interact with guests using a professional and customer-centric approach, ensuring seamless service and satisfaction. This position offers the opportunity to collaborate with various departments, enhancing your communication and problem-solving skills in a fast-paced environment. With prospects for professional growth, competitive benefits, and a supportive team culture, this role is ideal for individuals who are passionate about hospitality and dedicated to excellence. You will have the flexibility to work varied hours, engage with guests, and contribute to a company that values innovation, teamwork, and community involvement.

Responsibilities:
– Cultivate positive relationships with guests to enhance their experiences.
– Innovate and implement new strategies to create exemplary guest interactions.
– Uphold and execute operating procedures and standards consistently.
– Contribute to achieving team and company goals.
– Adapt effortlessly between various tasks and roles.
– Maintain a comprehensive understanding of all functions within the front office team.
– Execute daily shift processes in accordance with established procedures.
– Review billing processes, resolving discrepancies and disputes effectively.
– Demonstrate initiative and curiosity to identify efficiencies for the team.
– Comprehend and adapt to continually changing procedures and directions.
– Address guest concerns and complaints empathetically while adhering to company policies.
– Analyze and resolve billing disputes with clarity and confidence.
– Provide answers to inquiries about hotel services and reservations via email, telephone, and in person, enhancing the personalized guest experience.
– Foster an energetic and positive work environment.
– Utilize organizational resources time efficiently.
– Share information on local community services, attractions, and events.
– Stay informed on hotel events using multiple platforms.
– Promote and sell various products and opportunities as they arise.
– Perform additional duties as assigned or deemed necessary by management.
– Serve as an ambassador for Radisson and GHG standards.

Qualifications:
– Availability to work weekends and holidays based on hotel needs.
– A strong passion and motivation for the hospitality industry and guest service.
– A commitment to the company’s purpose, mission, and values, demonstrating integrity.
– Excellent communication and interpersonal skills for effective collaboration with staff.
– Ability to maintain positivity and flexibility in a dynamic work environment.
– Openness to coaching and feedback.
– Strong organizational skills, capable of multitasking and managing multiple projects simultaneously.
– Aptitude for problem-solving and making prompt, thoughtful decisions.
– Proficient typing skills.
– Capability to stand for extended periods, up to 8 hours.
– Physical ability to stoop, bend, and occasionally lift up to 40 pounds.
– Experience handling potentially hazardous chemicals and equipment safely.
– Adherence to safety and health code standards.
– Compliance with repetitive motion task requirements.
– Experience with the Opera or a Rooms Management system is advantageous, though not mandatory.

What’s in it for You:
– Access to a robust Employee Assistance Program that includes up to seven free counseling sessions annually.
– Health and wellness reimbursement of up to $600 per year for services such as massages, gym memberships, and fitness gear.
– Enjoy a 10% discount at GHG outlets.
– Benefit from a complimentary shift meal each day.
– Take advantage of discounted hotel rates at Radisson Hotel Group properties worldwide.
– Participate in the Parental Leave Program (for Full-Time employees).
– Engage with a 401K plan featuring a 100% match up to 3% (for Full-Time employees).
– Obtain medical, dental, and vision coverage (for Full-Time employees).

Top Reasons to Work With GHG:
– Join a Front Office team characterized by a vibrant, high-energy atmosphere dedicated to providing memorable guest experiences.
– Develop your skills and experience in an environment that promotes growth and professional development.

Job Posting Date: Fri, 22 Nov 2024 05:05:56 GMT

Apply now!