Mobile Associate, Store in Store, Bilingual-T-Mobile

Job Description

Job Title: Mobile Associate, Store in Store, Bilingual

Company: T-Mobile

Location: Traverse City, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for the “Mobile Associate, Store in Store, Bilingual” role in Traverse City, MI, it’s essential to consider several factors, including local cost of living, demand for bilingual staff, and industry benchmarks for similar retail positions. Typically, mobile associate roles in retail range from $14 to $20 per hour, with bilingual positions often commanding a premium due to the ability to engage a broader customer base. Given Traverse City’s relatively modest cost of living compared to major urban areas, an hourly rate towards the higher end of this spectrum would be deemed competitive. If the rate offered falls within or exceeds this range and considers additional factors like benefits, it is likely aligned with industry standards and attractive to potential candidates.

Job description:

At T-Mobile, we are dedicated to investing in your success! Our Total Rewards Package ensures that our employees receive the same enthusiasm and support we provide to our customers. Each team member benefits from a competitive base salary, comprehensive compensation package, and ample opportunities for wealth building through our annual stock grant, employee stock purchase plan, and 401(k), along with access to free, year-round financial coaching. This is how we empower our employees to be UNSTOPPABLE!

Mobile Associates in Store-in-Store play a vital role in our Retail Team by embodying the T-Mobile brand within National Sales partner locations. Active customer engagement is essential for success, and our Mobile Associates are brand ambassadors who generate excitement around our products and services. They are passionate about the connected world and excel in high-traffic environments that continuously evolve with technological innovations and customer needs. Mobile Associates are adept at building and nurturing relationships through meaningful interactions, identifying customer needs, and passionately educating, demonstrating, and recommending solutions. By excelling in sales and delivering exceptional customer experiences, Mobile Associates consistently meet and exceed performance targets while adhering to our principles of Doing It the Right Way.

Key Responsibilities:

• Engage proactively with a diverse customer base in a high-traffic retail setting. You will utilize digital tools, communicate effectively, educate customers, and illustrate the value of T-Mobile solutions.

• As a Mobile Associate, consistently leverage digital self-service tools during customer interactions and the onboarding process. You will identify customer needs and apply solution-based selling techniques to demonstrate the value of T-Mobile’s products and services. By recommending wireless solutions and onboarding strategies that empower customers to utilize the T-Mobile app effectively, you will strengthen relationships and enhance satisfaction.

• Complete extensive training on the T-Mobile in-store experience, mastering new skills, products, and processes, as well as familiarizing yourself with systems and reference resources. Regularly review your personal performance metrics, current promotions, and updates on the Hub to remain Customer Ready at all times. Continuously seek opportunities for personal growth to enhance the customer experience. You will collaborate with nearby store locations to ensure comprehensive onboarding for customers, participate in skills practice, knowledge sharing, and assist with store operations, including opening and closing procedures. This may include securing kiosk cabinets and assets, reporting any lost keys or items to your manager.

• Demonstrate a customer-obsessed attitude. You should be passionate, friendly, and engaging, with the ability to connect personally with customers and build rapport, trust, and loyalty during every interaction. Your commitment to exceptional service and exceeding customer expectations will guide you in proactively reaching out to potential customers to drive sales activity. You will follow up with customers, capture referrals, manage the Be Back processes, and cultivate relationships with both new and existing customers. Additionally, you will have the authority to perform price overrides for our specialty offers specific to National Retail.

• Foster strong relationships with nearby leadership and teams to enhance the customer experience from account setup to device support and account servicing.

Education and Experience Requirements:

• High School Diploma or GED (Required)

Work Experience:

• A minimum of 6 months of customer service and/or sales experience, preferably within a retail environment (Required)

Knowledge, Skills, and Abilities:

• Customer Satisfaction: A passionate advocate for customers, you communicate authentically and enthusiastically, balancing customer experience and performance goals effectively (Required).

• Team Building: A desire to contribute to the game-changing T-Mobile store team, willing to collaborate with peers and store leaders, sharing best practices while serving customers and resolving their issues (Required).

• Retail Sales: A competitive spirit and confidence to thrive in a fast-paced sales environment (Required).

Licenses and Certifications:

• Must be at least 18 years of age
• Legally authorized to work in the United States

Travel Requirements:

• Travel Required: No
• DOT Regulated Position: No
• Safety Sensitive Position: No

Compensation:

• Hourly Base Pay: $16.50

Within the first 90 days of employment at T-Mobile, Mobile Associates will receive on-the-job training and become eligible for incentive pay upon achieving training milestones. Following successful completion of training, you will advance to the Mobile Expert role, unlocking an annual incentive target of $18,000. Actual incentives may vary based on performance and full-time status, with all employees guaranteed to earn $20/hour, inclusive of base pay and incentives. Since we believe that everyone should share in our success, every T-Mobile employee is eligible for an Annual Stock Grant.

At T-Mobile, our benefits reflect the spirit of One Team, Together! We prioritize the well-being of our team members by continually evolving our benefits to meet their needs. Our full-time and part-time employees enjoy access to the same benefits when eligible, including medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plans, paid time off, and up to 12 paid holidays annually. Additional perks include paid parental and family leave, family building benefits, back-up care, childcare subsidies, tuition assistance, college coaching, short- and long-term disability options, and voluntary coverage for AD&D, accident, life, and long-term care. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For more information on T-Mobile’s exceptional benefits, please check our website.

At T-Mobile, we believe in continuous growth! Instead of a traditional corporate ladder, we offer a variety of career development opportunities. We are committed to supporting our employees as they navigate their career paths, reflecting our shared ambition to aim high, which in turn drives our business and culture forward. By applying for this opportunity, you embrace our values while investing in your professional growth—and we commend you for it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. We make employment decisions without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based on any of these factors is unjust and will not be tolerated.

Talent takes many forms at T-Mobile. If you require reasonable accommodation due to a disability at any stage of the application or interview process, please inform us by emailing [email protected] or calling 1-844-873-9500. Please be aware that this contact channel is reserved solely for accommodation-related inquiries and is not intended for application or position inquiries.

Job Posting Date: Fri, 22 Nov 2024 05:19:01 GMT

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