Customer Service Specialist-Ferrellgas

Job Description

Job Title: Customer Service Specialist

Company: Ferrellgas

Location: Portage, MI

Pay:

AI Pay Analysis: To provide an accurate analysis of the hourly rate for a “Customer Service Specialist” in Portage, MI, it’s essential to know the specific rate you’re referencing. However, as a benchmark, the average hourly wage for similar roles typically ranges from $14 to $20 across the United States, with variations depending on experience, industry, and specific responsibilities. In Portage, MI, the local market generally aligns with this average; therefore, if the offered rate falls within or slightly above this range, it would be considered competitive. If it is significantly lower, it may not align with industry standards, potentially making it less attractive to job seekers in the area.

Job description:

Ranked among Forbes’ Best Employers in America in 2017, Ferrellgas understands that exceptional service is rooted in the support of dedicated employees. If you seek a workplace where "Team" embodies true collaboration, where your contributions are genuinely valued, and where you can thrive both personally and professionally, then Ferrellgas invites you to apply.

We are currently seeking a Part-Time Customer Service Specialist who is enthusiastic about delivering outstanding customer service and eager to be an integral member of our dynamic customer service team. In this role, you will engage with both internal and external customers through inbound and outbound calls, ensuring a premium customer service experience while actively contributing to our growth objectives.

Benefits:

• 401(k) plan with a generous company match
• Paid Time Off (PTO)
• Comprehensive paid training
• Employee Stock Ownership Plan (ESOP)
• Discounts on propane

Responsibilities:

• Engage with customers daily to maintain and enhance business relationships.
• Utilize consultative sales techniques to tailor Ferrellgas products and services to customer needs, while also seeking opportunities for new business.
• Ensure accurate account setup, maintenance, and closure of all customer account information.
• Address customer issues in accordance with our complaint resolution policy.
• Conduct soft collections for customers on credit hold or overdue accounts, including some cash handling tasks.

Qualifications:

• High School Diploma or equivalent
• Minimum of one year of customer service experience
• Strong customer service and negotiation skills
• Excellent organizational skills, including typing and data entry experience
• Outstanding written and verbal communication skills, with a focus on team collaboration and cultivating positive relationships with colleagues and clients at all levels
• Proficient in Microsoft Office Suite, particularly Excel, Word, and Access

Candidates must be a U.S. citizen or national, a lawful permanent resident, or possess valid authorization to work in the United States. Additionally, applicants must not require sponsorship for an employment visa, either now or in the future.

Job Posting Date: Fri, 22 Nov 2024 06:06:22 GMT

Apply now!