Guest Service Representative (4pm-12am)-My Place Hotels

Wixom, MI
November 22, 2024
Full Time
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Average Pay*:
*average hourly rate for this position in your area
Deadline date:
$16 - $8

Job Description

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Job Title: Guest Service Representative (4pm-12am)

Company: My Place Hotels

Location: Wixom, MI

Pay: $16 – 16.5 per hour

AI Pay Analysis: The hourly rate of $16 to $16.50 for a Guest Service Representative position in Wixom, MI, falls slightly below the national average for similar roles, which typically ranges from $17 to $20 per hour depending on factors such as experience and specific company policies. While the rate may be competitive for entry-level positions in some smaller markets or companies, it might not attract applicants with more experience or who might consider positions in areas with higher living costs or more robust benefits packages. Overall, while this pay range can align with the lower end of industry standards, it may limit the talent pool and could be seen as less attractive in regions where higher wages for similar roles are prevalent.

Job description:

Are you ready to join a team committed to delivering exceptional guest experiences? My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative. In this pivotal role, you will serve as the primary point of contact for guests, ensuring a seamless experience from reservation to check-out. If you are an organized, reliable multitasker with a positive attitude and strong knowledge of the local area, this opportunity is ideal for you.

As a Guest Services Representative, your daily duties will encompass a variety of tasks aimed at providing outstanding service to our guests:

  • Guest Interaction: Welcome and greet guests with warmth and friendliness. Efficiently manage check-ins and check-outs, handle reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees in accordance with hotel policy.
  • Guest Assistance: Act as the main resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and places of worship. Address and resolve guest concerns or complaints with professionalism and courtesy.
  • Telephone Management: Operate the phone system with appropriate etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
  • Financial Transactions: Complete credit card authorizations, handle cash transactions accurately, and provide change for guests as needed.
  • Administrative Duties: Maintain organized records of daily activities, including preparation of the Night Audit Checklist, management of cash and call logs, and keeping the Front Desk Log updated. Report any issues related to front desk operations, guest relations, or maintenance to the General Manager.
  • Safety & Security: Adhere to all safety and security protocols. Conduct regular inspections of the property, including walking all floors and stairwells, checking external doors for security, and ensuring exterior lighting is functioning properly.
  • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
  • Cleaning Responsibilities: Assist with cleaning tasks, including laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and maintaining the coffee bar. Ensure that all entrances and sidewalks are clear of snow and ice.
  • Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Track and issue master keys and key cards for housekeeping and maintenance staff.
  • Housekeeping Assistance: Provide support in cleaning guest rooms when required, particularly during peak occupancy or staffing shortages.

What We’re Looking For:

  • Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.
  • Strong Communication Skills: Excellent verbal and written communication skills to facilitate effective interactions with guests and colleagues.
  • Organizational & Multi-Tasking Abilities: Capable of juggling multiple responsibilities while maintaining high standards of accuracy and organization.
  • Dependability & Professionalism: A strong emphasis on reliability, professionalism, and consistency in your work is essential.
  • Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

  • Competitive Pay: $16.00 per hour
  • Monthly Bonus Potential
  • Flexible Scheduling: 4 PM – Midnight
  • Direct Deposit
  • Cross-Training Opportunities
  • Growth Potential

Ready to Elevate Your Career?

If you seek a rewarding role in a fun, supportive environment with opportunities for growth, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an integral part of our team where you can significantly impact our guests’ experiences. Apply today and make My Place your place!

Job Posting Date: Thu, 21 Nov 2024 23:51:17 GMT

Apply now!

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