Front Desk Supervisor-Courtyard

Portage, MI
November 23, 2024
Full Time
Apply Now
Average Pay*:
*average hourly rate for this position in your area
Deadline date:

Job Description

Rate this Job

Job Title: Front Desk Supervisor

Company: Courtyard

Location: Portage, MI

Pay:

AI Pay Analysis: To analyze the competitiveness of the hourly rate for a “Front Desk Supervisor” in Portage, MI, it’s essential to consider current industry standards and regional cost of living. Typically, the hourly wage for this role can range from $15 to $25, depending on factors like experience, the size and type of establishment, and specific job responsibilities. Research indicates that rates towards the lower end may be more common in smaller hotels or businesses, while larger establishments or those with higher guest turnover might offer rates at the higher end. Therefore, if the hourly rate falls within this range, it can be considered competitive; if it significantly exceeds the upper limit, it may indicate a premium for specialized skills or responsibilities. In summary, to determine competitiveness, compare the specific hourly rate against this industry range and consider local economic conditions.

Job description:

The Front Desk Supervisor plays a crucial role in assisting the Front Desk Manager and/or General Manager by providing exemplary, courteous, and attentive service to all guests prior to their arrival and throughout their stay. This position is also accountable for optimizing room revenue and ensuring high occupancy rates.

Qualifications:

  • A minimum of 2 to 3 years of progressively responsible experience within a hotel or a related industry is required, along with a High School diploma or equivalent.
  • Completion of college coursework in a pertinent field is advantageous.
  • Previous experience in a supervisory role is preferred.
  • A valid driver’s license for the relevant state is required.
  • The ability to communicate information and ideas clearly is essential.
  • It is imperative to evaluate and select among alternative courses of action efficiently and accurately.
  • Candidates must demonstrate the capacity to thrive in high-pressure situations and effectively resolve guest objections and disputes.
  • Initiative in job performance, including the ability to anticipate tasks before they become necessary, is essential.
  • Maintaining composure and objectivity under pressure is a must.
  • Proficiency in identifying, preventing, and solving workplace problems is necessary.
  • Ability to assimilate complex information from diverse sources and adjust accordingly to meet specific needs is required.
  • Effective listening skills to understand and clarify concerns raised by both co-workers and guests.
  • Familiarity with financial information and basic arithmetic functions is necessary.

Responsibilities:

  • Approach all interactions with guests and colleagues in a friendly, service-oriented manner.
  • Adhere to attendance requirements in line with Aimbridge Hospitality standards, which may vary based on hotel needs.
  • Maintain high standards of personal appearance and grooming, including wearing the designated uniform and name tag while on duty.
  • Comply consistently with Aimbridge Hospitality standards and regulations to ensure safe and efficient hotel operations.
  • Exude a friendly and warm demeanor at all times.
  • Set the benchmark for guest relations at the Front Desk.
  • Gather all necessary information when processing room reservations.
  • Oversee V.I.P. and special guest requests diligently.
  • Review the Front Office log and Trace File on a daily basis.
  • Master all relevant phases of the front desk computer system.
  • Ensure that messages, packages, and mail are logged and delivered in a timely and professional manner.
  • Stay informed about ongoing rates, packages, and promotions.
  • Familiarize yourself with all in-house groups and special events.
  • Be aware of restricted dates and occupancy limits.
  • Enforce all Aimbridge Hospitality credit policies diligently.
  • Capably perform all duties associated with a Front Desk Agent.
  • Conduct accurate bucket checks, room rate verifications, and housekeeping reports as required.
  • Ensure the proper functioning of the P.B.X. console and adhere to Aimbridge Hospitality standards.
  • Foster effective communication and collaboration with fellow associates and other departments within the hotel.
  • Assist the General Services Manager in ensuring that team members adhere to Aimbridge Hospitality standards.
  • Be equipped to manage emergency procedures as needed.
  • Oversee efficient check-in and check-out processes for guests with a friendly and courteous approach.
  • Ensure that all tasks and duties outlined in the shift checklist are completed promptly and efficiently.
  • Maintain a welcoming atmosphere, ensuring that all associates are attentive, friendly, and helpful to guests and colleagues alike.
  • Strive to maximize room revenue through effective Rooms Merchandising strategies.
  • Address guest inquiries promptly and professionally.
  • Participate actively in departmental meeting planning and execution.
  • Help uphold productivity levels at or above budgeted standards.
  • Perform additional duties as required by management.
  • Assist with the training of new hires and current associates regularly.
  • Attend meetings as requested by management.
  • Safeguard access to restricted areas and sensitive information within the hotel.
  • Demonstrate proficiency in handling cash, preparing, and securing cash drops, and balancing bank transactions.
  • Build rapport and occasionally engage with guests and colleagues without supervision.
  • Manage access to sensitive areas within the hotel, including Master Keys and secured locations.
  • Drive safely for business purposes as necessary.
  • Exhibit a high level of trustworthiness and responsibility while representing the company with integrity and sound judgment.

Job Posting Date: Sat, 23 Nov 2024 05:40:20 GMT

Apply now!

Related Jobs