Front Desk Supervisor-Aimbridge Hospitality

Battle Creek, MI
November 23, 2024
Full Time
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Job Description

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Job Title: Front Desk Supervisor

Company: Aimbridge Hospitality

Location: Battle Creek, MI

Pay: $17 per hour

AI Pay Analysis: The hourly rate of $17 for a Front Desk Supervisor in Battle Creek, MI appears to be below the competitive range for this role, particularly given trends in the hospitality sector and local cost of living. According to various salary sources, the average pay for front desk supervisors typically ranges from $20 to $25 per hour in similar regions. Additionally, factors such as the responsibilities of supervision, customer service expectations, and potential experience requirements further suggest that a higher hourly rate would be more aligned with industry standards. Therefore, the $17 per hour rate may be less attractive to potential candidates and could pose challenges in recruitment and retention.

Job description:

The Front Desk Supervisor plays a pivotal role in supporting the Front Desk Manager and/or General Manager, ensuring that all guests receive exceptional and courteous service from the moment they arrive until their departure. This position is instrumental in maximizing room revenue and occupancy rates.

Key Responsibilities:

  • Provide friendly and service-oriented interactions with both guests and associates.
  • Adhere to regular attendance as per Aimbridge Hospitality standards, adjusting to the varying needs of the hotel.
  • Uphold high standards of personal appearance and grooming, including the proper uniform and name tag.
  • Comply with Aimbridge Hospitality standards and regulations to facilitate safe and efficient hotel operations.
  • Set the benchmark for guest relations at the Front Desk.
  • Accurately gather all necessary information during room reservations and monitor requests from VIP and special guests.
  • Review the Front Office log and Trace File routinely and ensure proficiency in all relevant phases of the front desk computer system.
  • Manage the logging and delivery of messages, packages, and mail in a timely and professional manner.
  • Stay informed about current rates, packages, promotions, and in-house groups, as well as understand closed-out and restricted dates.
  • Enforce Aimbridge Hospitality hotel credit policies and perform all duties of a Front Desk Agent.
  • Complete necessary reports, including bucket checks, room rate verification, and housekeeping reports diligently.
  • Maintain proper operation of the P.B.X. console in alignment with Aimbridge Hospitality standards.
  • Foster effective communication and teamwork among associates and across departments, serving as a role model for others.
  • Assist in ensuring compliance with Aimbridge Hospitality standards by monitoring associates’ activities (e.g., phone etiquette, guest request log).
  • Be knowledgeable of and participate in emergency procedures as necessary.
  • Oversee guest check-in and check-out processes, ensuring efficiency and a friendly atmosphere.
  • Complete all tasks on the shift checklist punctually and efficiently.
  • Ensure all associates provide attentive, friendly, and courteous service to guests, managers, and peers.
  • Contribute to maximizing room revenue through strategic Rooms Merchandising.
  • Respond promptly and professionally to all guest inquiries.
  • Participate in departmental meetings and assist in planning and execution.
  • Help maintain productivity levels at or above budgeted standards.
  • Perform any additional duties assigned by management.
  • Contribute to the training of new and existing associates consistently.
  • Attend required management meetings and handle sensitive information appropriately.
  • Demonstrate expertise in cash handling, preparing deposits, securing and balancing cash transactions.
  • Maintain high trust and responsibility, representing the company with integrity and sound judgment.
  • Exercise safe driving practices when required for business purposes.

Qualifications:

  • A minimum of 2 to 3 years of progressive experience in the hotel or a related field is required, along with a High School diploma or equivalent.
  • College coursework in a relevant field is advantageous.
  • Previous supervisory experience is preferred.
  • A valid driver’s license for the applicable state is mandatory.
  • Exceptional communication skills, with the ability to convey information clearly and effectively.
  • Strong decision-making abilities demonstrated through the evaluation of alternative courses of action.
  • Proven capability to perform effectively in high-pressure situations, including managing guest objections and disputes with satisfactory resolutions.
  • Initiative in job performance, with a proactive approach to identifying and fulfilling tasks.
  • Composure and objectivity under pressure, with the ability to handle workplace problems by anticipating and preventing issues.
  • Skill in assimilating complex information from diverse sources and adapting it to meet specific needs.
  • Proficiency in understanding and interpreting financial information and performing basic arithmetic functions.

Join us at our Hampton Inn Battle Creek hotel, conveniently located off Interstate 94, where a commitment to excellent guest service and a friendly atmosphere defines our work culture.

Job Posting Date: Sat, 23 Nov 2024 03:46:38 GMT

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