STARBUCKS/LEAD BARISTA-Kroger

Job Description

Job Title: STARBUCKS/LEAD BARISTA

Company: Kroger

Location: Plymouth, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “STARBUCKS/LEAD BARISTA” in Plymouth, MI, it’s important to consider the average pay for baristas and lead baristas in that region. Typically, baristas in the United States earn between $10 to $15 per hour, while lead baristas may earn slightly more, around $13 to $18 per hour, depending on experience and the specific location. Given Plymouth’s cost of living and employment market, if the offered rate for this role falls within or above this range, it would be considered competitive. Additionally, factors such as benefits, tips, and flexibility may further enhance the competitiveness of the offer.

Job description:
Ensure that service standards are consistently met and exceeded by delivering prompt and high-quality coffee selection, purchase, and preparation to customers. Monitor overall departmental conditions and take necessary actions to uphold standards of excellence. Embrace and exemplify the company’s core values, including respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities:
– Drive sales through effective marketing and merchandising strategies for products within the department.
– Assist in supervising and guiding department personnel to deliver outstanding customer service.
– Delegate tasks and responsibilities to associates according to duty rosters.
– Order and maintain stock and supplies while monitoring their conditions and appearances throughout the department.
– Oversee product code dates and rotation, ensuring timely removal of outdated products.
– Hold departmental personnel accountable for their assigned roles and responsibilities.
– Develop and manage department schedules while accommodating requests and aligning with business needs.
– Support customers in selecting and purchasing specialty coffee beverages and whole bean products as applicable.
– Maintain a clean and inviting customer service area and equipment.
– Demonstrate a Customer 1st attitude in addressing customer needs.
– Prepare a diverse range of customer beverage orders, including espresso drinks and Coffee of the Day.
– Execute and comply with all Starbucks programs, policies, and promotions (e.g., Customer Voice, Siren’s Eye, etc.).
– Follow store policies and procedures to ensure operational efficiency at each station.
– Perform cleaning tasks in compliance with established standards, collaborating effectively as a member of the store team.
– Represent oneself professionally while maintaining clear communication with customers and partners.
– Conduct equipment maintenance following the preventative maintenance checklist.
– Adhere to cash handling and register policies diligently.
– Follow inventory stocking and recording protocols.
– Communicate effectively with both customers and associates.
– Maintain a prompt, tactful, calm, courteous, and professional demeanor in all interactions.
– Comply with company policies and procedures, specifically regarding dress code, grooming, sanitation, and fostering a harassment-free work environment.
– Complete any additional duties as assigned.
– Demonstrate the ability to work collaboratively in a high-paced and potentially stressful environment.
– Manage conflicts thoughtfully and cooperatively.
– Uphold honesty and integrity concerning customer and business information.
– Follow directives and seek support when necessary to resolve customer and business concerns.
– Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
– Ability to perform the essential functions of this position with or without reasonable accommodation.

Minimum Requirements:
– Willingness and availability to work weekends and holidays as needed.
– Effective written and oral communication skills.
– Capability to handle stressful situations with calmness, courtesy, and tact, leaving a positive impression on both associates and customers.
– Must possess certification and training as a barista.

Desired Qualifications:
– A work history that demonstrates dependability and integrity.
– Prior experience in food handling.
– Strong supervisory skills.

Job Posting Date: Sun, 24 Nov 2024 23:47:01 GMT

Apply now!