Guest Service Agent-Drury Hotels

Frankenmuth, MI
November 25, 2024
Full Time
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Job Description

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Job Title: Guest Service Agent

Company: Drury Hotels

Location: Frankenmuth, MI

Pay:

AI Pay Analysis: To analyze the hourly rate for a “Guest Service Agent” in Frankenmuth, MI, it’s essential to consider local economic conditions and industry benchmarks for hospitality roles. As of my last available data, the average hourly wage for a Guest Service Agent in the U.S. typically ranges from $12 to $18, with variations based on experience, hotel brand, and local cost of living. In Frankenmuth, a popular tourist destination, rates might be slightly higher due to seasonal demand and the area’s reliance on tourism. If the hourly rate you have falls within this range or exceeds it, it would be considered competitive. However, a detailed comparison against specific local listings would provide a clearer perspective on its competitiveness and alignment with industry standards in that geography.

Job description:

Starting at $15.00
Property Location: 260 South Main Street – Frankenmuth, Michigan 48734

You belong at Drury Hotels. Finding a workplace where you feel valued and connected is essential, and at Drury Hotels, we recognize the importance of who you are and what you contribute. There is a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US
At Drury Hotels, we believe you deserve more—more recognition, more rewards, and more opportunities for growth. Just as we strive to provide our guests with exceptional experiences, we aim to extend that same level of care and compensation to our team members.

  • Incentives: Earn quarterly bonuses of up to $3,200 per year, reflective of our collective success based on hotel performance.
  • Work-life balance: Enjoy flexible scheduling, generous paid time off, hotel discounts, and complimentary room nights.
  • Career growth: Benefit from mentorship, cross-training, personalized development plans, management training, and over 200 internal promotions this year alone.
  • Health and well-being: Access comprehensive medical, dental, vision, prescription, life, and disability insurance, along with a Team Member Assistance Program.
  • Retirement: Take advantage of a company-matched 401(k) plan.
  • Award-winning: Join a company recognized among Forbes’ Best Midsize Employers (2024).

What you will do:
You will serve as the welcoming face of our hotel, ensuring exceptional and positive experiences for our diverse team members and guests. Your responsibilities will include:

  • Assisting guests in a friendly, efficient, courteous, and professional manner.
  • Performing front desk duties, which encompass checking guests in and out, promoting company programs, maintaining guest records, handling cash, monitoring guest satisfaction, and resolving problems.
  • Supporting breakfast and 5:30 p.m. Kickback service, which may involve food preparation, setup, guest service (as a host or bartender), and cleanup.
  • Upholding a high standard of integrity, service, and hospitality to promote the Drury culture to customers and colleagues.
  • Ensuring an outstanding guest experience by delivering courteous, friendly service with a +1 Service attitude.

What we expect of you:
With your positive attitude and distinctive personality, you are poised to excel at Drury Hotels. We are looking for friendly, organized communicators and multitaskers who possess the following qualifications:

  • A warm and friendly demeanor when interacting with the public.
  • A strong attention to detail while managing multiple tasks simultaneously.
  • Familiarity with cash handling, making change, and using office equipment in daily operations.
  • Proficiency in speaking and understanding written and verbal directions in English.
  • The ability to work independently as scheduled.

Rise. Shine. Work Happy.

Hiring Immediately!

Job Posting Date: Mon, 25 Nov 2024 01:30:41 GMT

Apply now!

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