Guest Service Agent-Drury Hotels

Job Description

Job Title: Guest Service Agent

Company: Drury Hotels

Location: Frankenmuth, MI

Pay: $15 per hour

AI Pay Analysis: The hourly rate of $15 for a Guest Service Agent in Frankenmuth, MI, is somewhat below the national average for this role, which typically ranges from $15 to $18 per hour, with variations based on experience and specific location. Frankenmuth, being a tourism-driven area known for its hospitality, may present slightly higher pay scales, particularly given the seasonal influx of visitors. Additionally, local cost of living factors should be considered; while it may be affordable, the wage might not be competitive when accounting for skills and responsibilities. Overall, while $15/hour is at the lower end of the spectrum, it may be acceptable for entry-level positions but lacks competitiveness for more experienced candidates in the hospitality industry.

Job description:

Part Time $15.00 per hour
Property Location: 260 South Main Street – Frankenmuth, Michigan 48734

You belong at Drury Hotels. Securing a job is merely the beginning; finding a place where you truly belong is what counts. Your identity and contributions make a meaningful impact at Drury Hotels, where we welcome you today and into the future.

What You Can Expect From Us
You deserve so much more. Just as our guests expect more, you should too. Be recognized for your contributions and valued for who you are, along with competitive compensation for your achievements.

• Incentives: Enjoy quarterly bonuses of up to $3,200 per year (we succeed together!) based on hotel performance.
• Work-Life Balance: Benefit from flexible scheduling, paid time off, hotel discounts, and complimentary room nights.
• Career Growth: Explore opportunities for mentorship, cross-training, and development plans, including management training—over 200 internal promotions occurred this year.
• Health and Well-Being: Access comprehensive benefits including medical, dental, vision, prescription, life insurance, disability, and a Team Member Assistance Program.
• Retirement: Take advantage of a company-matched 401(k) plan.
• Award-Winning: Join a team recognized by Forbes as one of the Best Midsize Employers for 2024.

What You Will Do:
As a welcoming presence at our hotel, you will be the friendly face our guests see upon entering and departing. Your role is essential in ensuring positive experiences for our diverse team members and guests. Responsibilities include:

• Providing courteous, efficient, and professional assistance to guests.
• Performing front desk operations such as checking guests in and out, promoting company programs, maintaining guest records, handling cash transactions, monitoring guest satisfaction, and resolving issues.
• Assisting in breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service (as host or bartender), and cleanup.
• Upholding high standards of integrity, service, and hospitality that embody the Drury culture for both customers and colleagues.
• Ensuring an outstanding guest experience through friendly service and a +1 Service attitude.

What We Expect of You:
With your positive attitude and distinctive personality, you will thrive at Drury Hotels. We are looking for friendly, highly organized communicators and multitaskers who possess the following qualifications:

• A warm, approachable demeanor in interacting with the public.
• Strong attention to detail while managing multiple tasks simultaneously.
• Experience in handling money, making change, and utilizing office equipment in daily operations.
• Proficient in receiving and following both written and verbal instructions in English.
• Capability to work independently as scheduled.

Rise. Shine. Work Happy.
Join us today—we are hiring immediately!

Job Posting Date: Mon, 25 Nov 2024 05:46:57 GMT

Apply now!