Contact Center Representative-Jackson Hewitt

Job Description

Job Title: Contact Center Representative

Company: Jackson Hewitt

Location: Huber Heights, OH

Pay: $14 – 16 per hour

AI Pay Analysis: The hourly rate of $14 to $16 for a Contact Center Representative in Huber Heights, OH, appears to be on the lower end of the spectrum when compared to national averages and industry standards. As of October 2023, typical hourly wages for similar positions range between $15 and $24, depending on factors such as experience, specific employer, and the complexity of the role. Given Ohio’s cost of living and the competitive landscape of customer service roles, this rate may not attract the best candidates, suggesting that companies in the area might need to offer more competitive wages or additional benefits to attract and retain talent.

Job description:

Benefits:

• Company gatherings and events
• Employee discounts
• Access to wellness resources

At Jackson Hewitt, along with our independently owned and operated franchisees, we offer a vital service, helping our clients navigate the complexities of tax codes, regulations, and procedures with unwavering integrity, quality, and consistency. We take pride in this mission, which is central to our identity: “Working Hard for the Hardest Working Americans.”

As a member of our team, you will play a pivotal role in our success. Our collective passion drives us to assist our clients during a critical and often emotional milestone—their tax return. Your expertise and exceptional customer service will help alleviate their concerns.

Key Responsibilities:

• Engage in inbound and outbound calls to clients, addressing their needs, concerns, and inquiries regarding our products and services.
• Provide timely and accurate responses to client inquiries, offering viable solutions while ensuring each client feels supported and valued.
• Maintain a professional, courteous, and confident demeanor in all verbal and written communications.
• Take ownership of customer interactions by assisting, researching, resolving, or escalating issues as necessary.
• Respond promptly to customer inquiries through various communication channels including phone, email, and chat.
• Accurately document customer interactions and cases with diligence.
• Employ active listening techniques with callers to confirm or clarify information and to de-escalate challenging situations.
• Identify opportunities for sales or recommendations of products and services that align with client needs.
• Utilize software, databases, scripts, and tools effectively in accordance with best practices.
• Leverage diverse tools and knowledge bases to conduct thorough research and provide accurate information, aiming to guide customers toward optimal solutions.

Qualifications for Success:

• 1 to 3 years of previous experience in a call center environment
• High School Diploma/GED or equivalent business-related experience preferred
• Strong written and verbal communication skills
• Excellent active listening abilities
• Exceptional interpersonal skills and rapport-building capabilities
• Patient and empathetic approach to client relations
• Strong organizational and time management skills
• Ability to thrive in a fast-paced work environment
• Proficiency in computer use and an eagerness to learn new technologies
• Familiarity with complex or multi-line phone systems
• Capacity to develop a comprehensive understanding of Jackson Hewitt’s products and services

Flexible work-from-home options are available.

Job Posting Date: Thu, 19 Dec 2024 04:58:59 GMT

Apply now!