Team Lead- Freddy’s – $17/hr | GRR Airport-Paradies Lagardère Travel Retail

Job Description

Job Title: Team Lead- Freddy’s – $17/hr | GRR Airport

Company: Paradies Lagardère Travel Retail

Location: Grand Rapids, MI

Pay: $17 per hour

AI Pay Analysis: The hourly rate of $17 for the “Team Lead” position at Freddy’s in Grand Rapids, MI, is generally competitive but may fall on the lower end of the spectrum for supervisory roles in the fast food or casual dining industry. In 2023, average hourly wages for similar roles in this region typically range from $18 to $22 per hour, depending on experience and specific job responsibilities. Given the cost of living in Grand Rapids and the competitive labor market, candidates seeking these positions may expect compensation toward the higher end of that range, especially for team lead roles that encompass leadership, staff management, and operational responsibilities. Therefore, while $17/hr may be accepted by some, it may not attract a broad range of qualified candidates.

Job description:

All positions at Paradies Lagardère, including the Team Lead role, require a commitment to upholding a positive company image by delivering courteous, friendly, and efficient service to customers and team members at all times. Embracing our family-oriented culture and adhering to our core values—Trust, Respect, Integrity, First-Class Service, Innovation, and Commitment (TRIFIC)—is essential. You will play a pivotal role in recognizing and satisfying all restaurant guests while being accountable to both the Company and Restaurant Managers. Key responsibilities include, but are not limited to, the following areas:

Team Member Leadership & Development

• Exhibit a genuine passion for guest satisfaction.
• Consistently use polite phrases such as “Yes,” “Please,” and “Thank You.”
• Maintain a positive demeanor by smiling frequently.
• Surpass First-Class Service standards in interactions with guests, business partners, and peers.
• Uphold a professional company image by adhering to grooming and uniform guidelines, including wearing slip-resistant shoes.
• Ensure company standards are met for food, beverage, service, and atmosphere while fostering positive customer relations.
• Warmly greet and acknowledge guests upon arrival.
• Serve as a role model for staff, fostering accessibility while developing leadership and motivational skills.
• Demonstrate efficiency in task completion by working with a sense of urgency and consolidating responsibilities.
• Support initiatives aimed at enhancing staff morale and training, including schedule development.
• Take charge of the restaurant operations in the absence of the Manager or Assistant Manager.
• Act with integrity and honesty, promoting the company’s culture.

Operations

• Assist with managing food, beverage, and labor costs, as well as receiving, storage, and inventory management.
• Lead each shift by delegating responsibilities, assigning tasks, and following up with team members.
• Build effective relationships with customers, supervisors, and team members, demonstrating strong management and leadership capabilities.
• Proficiently perform duties across all restaurant areas to assist where necessary.
• Implement inventory control procedures to minimize product loss.
• Maintain cleanliness and organization throughout the restaurant.
• Prepare food as needed and ensure food quality and temperatures align with Health and Safety regulations.
• Uphold the security and safety of guests and team members by proactively adhering to sanitation and safety protocols.
• Follow established procedures for opening and closing the restaurant.
• Identify backup needs in the kitchen and collaborate with managers to reorganize as necessary.
• Demonstrate a strong commitment to completing assigned tasks, with variable hours based on workload and deadlines. Availability during weekends, holidays, and peak business periods may be required.
• Assist with cash-out procedures and POS training.
• Support decisions made by Paradies Lagardère and management with enthusiasm and openness to feedback.
• Perform other duties as assigned.

Education, Experience, Certifications

• Previous supervisory experience in the hotel or restaurant industry is preferred.
• Demonstrate proficiency in key restaurant functions, including food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
• Possess a ServSafe Food Manager’s Certification or equivalent.
• Exhibit the ability to take direction and collaborate effectively within a team environment.
• Thrive in a dynamic, high-energy atmosphere.
• Exhibit strong communication skills and the capacity to work independently as well as collaboratively with team members.
• Capable of functioning with minimal supervision, demonstrating sound judgment when interacting with customers and peers.

Position Qualifications

• Display self-confidence, poise, and strong interpersonal skills, allowing effective participation in a team-oriented environment.
• Sustain performance under stress, including tight deadlines and detailed inquiries.
• Be a quick learner and cooperative team member in a fast-paced environment with a diverse mix of guests and team members.
• Demonstrate strong self-motivation, leadership capabilities, and organizational skills.
• Exhibit positive interpersonal skills.
• Flexibility to work various shifts in a 7/365 team-oriented environment.
• Provide excellent customer service and communicate effectively in English.
• Self-starter with the ability to prioritize and manage multiple tasks simultaneously.
• Proficient in reading, writing, and performing mathematics in English.
• Ability to lift a minimum of 25 lbs. and perform essential job functions, including standing, bending, reaching, gripping, climbing ladders, and walking long distances.
• Capacity to stand for extended periods and work in an environment with fluctuating temperatures.

Job Posting Date: Wed, 11 Dec 2024 02:14:02 GMT

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