Front Desk Representative-Goldfish Swim School

Job Description

Job Title: Front Desk Representative

Company: Goldfish Swim School

Location: Birmingham, MI

Pay: $15 – 20 per hour

AI Pay Analysis: The hourly rate of $15 – $20 for a Front Desk Representative in Birmingham, MI, appears to be on the lower end of the scale for this role, particularly given the cost of living in the region and the typical wage rates for similar positions. According to industry standards, front desk representatives in comparable metropolitan areas often earn between $18 and $25 per hour, depending on factors such as experience, specific employer demands, and the level of customer service required. While the offered range might be attractive for entry-level positions or less experienced candidates, it may not be competitive enough to attract more seasoned professionals or those with specialized skills in a high-demand job market.

Job description:

As an experienced Front Desk Representative, you will play a pivotal role in creating a welcoming environment at Goldfish Swim School, a rapidly growing and award-winning swim school franchise. We are seeking a dedicated individual to join our team on Saturdays and during the evening. Our evening shifts begin at 3:30 PM and conclude at 7:30 PM on Monday and Wednesday, or at 8:30 PM on Tuesday and Thursday. The Saturday shift runs from 8:30 AM to 4:15 PM. Additionally, there are opportunities to earn extra income by assisting with birthday parties and events, with some shifts requiring a start time of approximately 12:00 PM on open swim and birthday party dates, extending until 7:15 PM.

At Goldfish Swim School, we are committed to changing lives and helping children achieve their goals. We value our employees and recognize their contributions through awards, bonuses, and enjoyable social events. We offer paid training and a structured work schedule to ensure an effective work-life balance. Due to our rapid growth, we provide numerous advancement opportunities for the right candidate.

Benefits:

• Leadership roles
• Set schedule
• Competitive pay starting at $15 per hour
• Valuable work experience
• Flexible part-time scheduling

Requirements:

• Passion for working with children
• Exceptional interpersonal communication and organizational skills
• Ability to pass background examinations (included with training)

Summary:
The Front Desk Representative is responsible for promoting high-quality customer service and processing sales and registration transactions. Serving as the initial point of contact for prospective and current customers, this role is critical in fostering a positive image for our company.

Duties and Responsibilities:

• Answer telephone inquiries, respond to requests, take messages, and manage calls in a professional manner.
• Process student registrations using effective sales and customer service techniques.
• Address customer concerns with a commitment to providing outstanding service.
• Greet parents and students as they arrive at the front desk.
• Maintain cleanliness in the front desk area, Snack Shack, changing areas, restrooms, and observation areas.
• Monitor voicemail and email communications, responding promptly.
• Update informational displays with current promotions and literature.
• Contact customers to resolve outstanding account issues.
• Enforce safety rules and regulations to prevent accidents; administer first aid when necessary.
• Perform additional duties as assigned by the employer.

Education/Experience:
A high school diploma or GED is preferred, along with intermediate computer skills in Word, Excel, and other software systems.

Certifications and Licenses:
CPR, First Aid, and AED certifications are strongly preferred.

Work Environment:
The work environment may expose employees to occasional heat and humidity, with a generally moderate noise level.

Job Posting Date: Thu, 10 Oct 2024 01:27:49 GMT

Apply now!