Pharmacy Operations Manager-Walgreens

Job Description

Job Title: Pharmacy Operations Manager

Company: Walgreens

Location: Portage, MI

Pay: $22.5 – 31 per hour

AI Pay Analysis: The hourly rate of $22.50 to $31 for a Pharmacy Operations Manager in Portage, MI, appears to be below the industry standard for this role, especially considering the responsibilities typically associated with pharmacy management, such as overseeing staff, ensuring regulatory compliance, and optimizing operations. According to data from sources like the Bureau of Labor Statistics and salary aggregate sites, Pharmacy Operations Managers in the United States generally earn significantly higher, often ranging from $35 to $55 per hour depending on experience and location. In Michigan, particularly in urban areas, competitive salaries may tip higher, reflecting both the cost of living and the specialized skills required. Therefore, this pay range could be considered non-competitive and may struggle to attract qualified candidates.

Job description:

• As permitted by state and federal regulations, you will be accountable for overseeing day-to-day non-clinical pharmacy operations and administrative functions. You will ensure an efficient pharmacy workflow and foster a positive patient experience while serving as a full-time certified pharmacy technician.
• Your responsibilities will include operating pharmacy systems to obtain patient and drug information and processing prescriptions. You will supervise pharmacy technicians and cashiers, adhering to authorized company policies, laws, regulations, and business ethics under the guidance of a pharmacist.
• You will oversee the selection, scheduling, and professional development of pharmacy technician personnel. Additionally, you will lead training, coaching, and performance management initiatives for pharmacy technicians and make recommendations regarding performance management, including discipline and termination decisions.

Customer Experience

• You will engage customers and patients by welcoming them and providing assistance with products and services. Resolving customer complaints promptly and addressing non-clinical inquiries will be essential in ensuring a positive customer experience. You will model and share customer service best practices.
• Building strong relationships with customers by anticipating their needs and proactively offering services will be key to enhancing their experience at the pharmacy. You will focus on increasing awareness of healthcare services to further improve customer satisfaction.

Operations

• You will assist the pharmacist in delivering patient care, including patient registration, prescription data entry, medication preparation, counting, and verifying as permitted by law. Under pharmacist supervision, you will also handle patient and physician communications and assist with healthcare service offerings such as administering vaccines and health screenings.
• Within the framework of authorized company policies and applicable regulations, you will exercise independent judgment to delegate, direct, and assign non-clinical tasks in the pharmacy, ensuring timely completion and accountability for efficient workflow.
• At the request of the Pharmacy Manager or pharmacist, you will prepare and file necessary reports and records as required by the company and various government agencies.
• You will manage core pharmacy workflow, striving for excellence in operations. Coordination and organization of daily activities will be your responsibility, along with recommending appropriate pharmacy hours and maintaining a clean and stocked environment.
• Guided by the pharmacist, you will use independent judgment to ensure compliance with business administrative activities and pharmacy inventory management tasks that do not necessitate pharmacist licensure. You will also manage annual inventory preparations.
• You will be accountable for the completion of non-clinical patient calls.
• Driving the rollout of new technology and processes, you will advocate for change and engage your team in action planning. You will ensure proper operation and maintenance of pharmacy department equipment and, in collaboration with the Pharmacy Manager, oversee recordkeeping and security safeguards.
• Under pharmacist supervision, you will strictly adhere to Walgreen Co. policies regarding Good Faith Dispensing in all relevant prescription-dispensing activities and be proactive in meeting the necessary elements of Good Faith Dispensing.
• You will maintain and apply knowledge of company asset protection techniques, supporting the Pharmacy Manager with diversion monitoring and reporting any security concerns.
• You will communicate any prescription errors to the accountable pharmacist and comply with company policies related to pharmacy errors and the Continuous Quality Improvement Program.
• Your responsibilities include ensuring accurate processing of insurance claims, addressing customer issues, and preventing payment rejections. You will follow up with insurance companies and medical providers, participating in third-party audits when required.
• You will assist the Store Manager and Pharmacy Manager in analyzing pharmacy performance, seeking improvements in financials, operational quality, and customer service.
• You will manage the Community Outreach Portal, coordinating and assigning pharmacists for off-site immunization clinics and community events, while developing and maintaining partnerships in retail.

People & Performance Management

• You will lead the performance management of pharmacy technicians, making decisions regarding discipline and termination as needed. Implementing a constructive discipline policy, you will ensure compliance with state and federal laws and hold team members accountable for attendance and timeliness, fostering engagement and performance improvement.
• You will be responsible for technician hiring, onboarding, training, and scheduling, ensuring timely completion of training as per established company procedures.
• Identifying knowledge gaps in pharmacy operations among team members will be a priority. You will support their training through in-person instruction or the assignment of educational modules.
• Assisting the Pharmacy Manager, you will monitor that all pharmacy and team member licenses, registrations, and certifications are current and compliant with regulatory standards, utilizing resources such as the Walgreens Online Verification System for documentation.
• You will ensure compliance with procedures for selection, recruitment, record retention, and training as required by company policies and legal requirements.

Training & Personal Development

• You will maintain PTCB certification through the designated training program or state-required certification/registration.
• Continually enhancing your knowledge and skills related to pharmacy and healthcare will be essential.
• You will obtain necessary certifications, education credits, and training, including LTMP e-modules as mandated by the company, and follow performance improvement plans as provided by the Pharmacy Manager.
• Seeking professional development through self-monitoring of performance, soliciting constructive feedback, and leveraging your Healthcare Supervisor as a mentor and coach will be encouraged.

Communication

• You will communicate effectively with the pharmacy team, relaying important messages from the support center and other significant communications as required.
• Participation in key store and pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager, will be expected.

External Basic Qualifications

• A High School Diploma, GED, or equivalent is required.
• PTCB or ExCPT certification is necessary (excluding Puerto Rico).
• A minimum of one year of work experience as a pharmacy technician in a retail or hospital setting is required.
• Fluency in reading, writing, and speaking English is essential (excluding Puerto Rico).
• A willingness to work flexible hours, including evenings and weekends, is necessary.

Preferred Qualifications

• Previous experience in people management or leadership roles is preferred.
• Prior experience working with Walgreens and achieving an Exceeding Expectations rating on the last performance evaluation is desirable.

We welcome qualified applicants with arrest and conviction records. This position offers a competitive salary range between $22.50 and $31.00 per hour, contingent upon geographical location, skills, abilities, education, experience, and other relevant factors. This role will remain open until filled. For information regarding benefits, please visit jobs.walgreens.com/benefits.

Job Posting Date: Sun, 22 Dec 2024 08:45:29 GMT

Apply now!