Food and Beverage Operations Manager-Marriott

Job Description

Job Title: Food and Beverage Operations Manager

Company: Marriott

Location: Dearborn, MI

Pay: $59000 – 75000 per year

AI Pay Analysis: The hourly rate corresponding to an annual salary of $59,000 to $75,000 for a Food and Beverage Operations Manager in Dearborn, MI, translates to approximately $28.37 to $36.06 per hour. This range appears to be competitive within the industry, as typical salaries for Food and Beverage Operations Managers in Michigan generally fall between $55,000 and $85,000, depending on experience, the scale of operations, and specific market demands. Considering the cost of living in Dearborn and surrounding areas, this compensation aligns well with similar roles, indicating that it is a reasonable offer for the position within that locale.

Job description:

Supervises daily Food and Beverage (F&B) operations and ensures compliance with all F&B policies, standards, and procedures. Manages daily operations to guarantee quality standards are met, consistently meeting customer expectations. Maintains the operating budget while ensuring adherence to standards and legal obligations. Develops specific goals and plans to prioritize, organize, and accomplish work effectively.

Candidate Profile
Education and Experience

• High school diploma or GED; a minimum of four years of experience in the food and beverage, culinary, or a related professional area.
• Alternatively, a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; with at least two years of experience in the food and beverage, culinary, or related professional area.

Core Work Activities
Managing Day-to-Day Operations

• Assists in the procurement of F&B supplies, cleaning supplies, and uniforms.
• Supervises daily F&B shift operations and monitors compliance with all relevant policies and standards.
• Supports and oversees an effective monthly self-inspection program.
• Operates departmental equipment as needed and reports any malfunctions.
• Supervises staffing levels to ensure that guest service, operational requirements, and financial objectives are met.
• Fosters mutual trust, respect, and cooperation among team members.
• Possesses a thorough understanding of employee positions to perform duties during their absence.
• Develops specific goals and plans to prioritize and organize work efficiently.
• Monitors and maintains employee productivity levels.
• Ensures all team members/supervisors comprehend the brand-specific philosophy.
• Manages the operating budget and ensures compliance with standards and legal obligations.
• Assists supervisors in understanding team members’ evolving needs and expectations to exceed them.
• Celebrates and promotes decision-making that leads to both successes and lessons learned.
• Communicates necessary focus areas to staff and follows up to ensure understanding.
• Coordinates a cleaning program across all F&B areas, identifying trends and making recommendations for improvement.
• Establishes and nurtures open, collaborative relationships with employees.
• Creates an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
• Adheres to property-specific second effort and recovery plans.
• Remains readily accessible and approachable for all team members.
• Demonstrates thorough knowledge of the brand-specific service culture.

Providing Exceptional Customer Service

• Delivers exceptional service that drives customer satisfaction and retention.
• Enhances service quality by effectively communicating and assisting employees in understanding guest needs, providing guidance, feedback, and targeted coaching when necessary.
• Acts as a role model by demonstrating appropriate behavior.
• Oversees daily operations to ensure quality standards are met and customer expectations are fulfilled.
• Takes proactive measures in addressing guest concerns.
• Sets a positive example for guest relations.
• Maintains accessibility for all guests.
• Reviews guest comment cards and satisfaction results with employees.
• Responds promptly to customer service requests.

Additional Responsibilities

• Provides information to supervisors and colleagues via telephone, written communication, email, or in person.
• Offers guidance and direction to subordinates, including setting performance standards and monitoring their execution.
• Analyzes information and evaluates results to identify optimal solutions and resolve issues.
• Performs hourly job functions as necessary.
• Extends professionalism and courtesy to team members consistently.
• Comprehends budgets, operating statements, and payroll reports.
• Undertakes other duties as assigned to meet business needs.

The salary range for this position is $59,000 to $75,000 annually. Marriott offers a bonus program, comprehensive healthcare benefits, a 401(k) plan with up to a 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts (not applicable for positions based in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and wellness benefits, as well as potential incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to various eligibility criteria, waiting periods, contributions, and other requirements.

The compensation and benefits information provided reflects the status as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, in accordance with applicable law.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

About the Team
The Autograph Collection comprises a growing selection of four- and five-star independent hotels, each offering distinctive and memorable experiences. Each hotel is carefully selected for its quality, originality, and bold character, catering to today’s traveler with a variety of unique experiences that align with their individual style and adventurous spirit. All Autograph Collection hotels aim to attract "The Individualist," our target consumer who utilizes travel to enrich their personal narrative—optical aware that selecting our hotels transcends mere accommodation. By joining the Autograph Collection, you become part of a distinguished portfolio within Marriott International, where you can thrive, embark on your purpose, belong to an exceptional global team, and unlock your full potential.

Job Posting Date: Thu, 14 Nov 2024 00:22:11 GMT

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