Inside Sales Supervisor, LHWS-Leaf Home

Job Description

Job Title: Inside Sales Supervisor, LHWS

Company: Leaf Home

Location: Aurora, OH

Pay: $50000 per year

AI Pay Analysis: An annual salary of $50,000 for an “Inside Sales Supervisor” in Aurora, OH translates to an hourly rate of approximately $24.04. This compensation may be considered below average for the role, as Inside Sales Supervisors typically earn between $60,000 and $80,000 annually, depending on experience and the specific industry. The compensation can vary based on factors such as company size, product offerings, and regional economic conditions. Therefore, while $50,000 may be feasible for entry-level positions or smaller companies, it does not align well with industry standards for more experienced supervisors in this role and location, making it less competitive in the current job market.

Job description:

THIS IS AN IN-OFFICE POSITION – MONDAY THROUGH THURSDAY 1:30 PM TO 10:00 PM AND SATURDAY 7:30 AM TO 4:30 PM.

Meet Leaf Home. We transform complex home improvement projects and mounting to-do lists into accomplished tasks. With over 50% of homeowners expressing concerns about the costs and challenges associated with home maintenance, we deliver exceptional end-to-end experiences and ensure every project is executed flawlessly. Our commitment to quality is reflected in our innovative products, a dedicated workforce, and the highest industry standards.

With the trust of over 1 million homeowners across the United States and Canada, we are proud to be America’s largest direct-to-consumer full-service provider of branded home services and products. Our esteemed products, including the award-winning LeafFilter gutter protection system, have garnered accolades from top consumer platforms such as Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, and This Old House.

At Leaf Home, we are powered by extraordinary individuals. Our innovative offerings and dependable services are delivered seamlessly through our network of over 250 regional sales and installation offices, alongside comprehensive support offices located in New York and Hudson, Ohio. We consistently earn accolades as one of the fastest-growing private companies by Inc. 5000, and we are honored to be recognized as a top employer nationally. The benefits of working at Leaf Home are extensive and include:

• Competitive compensation packages
• Fully paid health, dental, and vision insurance
• 401(k) plan with company match
• Generous paid time off, including parental leave
• Customized career development programs
• On-demand lunch program
• Childcare assistance
• Complimentary gym membership
• Employee assistance programs, including legal, financial counseling, and mental health support
• Employee discount marketplace
• Employee Resource Groups, such as VetConnect, DEI Committee, and Women’s Committee.

Position Summary:

The Inside Sales Supervisor is responsible for ensuring the delivery of high-quality and efficient customer service through effective management of a team. This role demands a high degree of professionalism while fostering a collaborative and success-oriented environment.

Essential Duties and Responsibilities:

• Provide strategic leadership support across multiple brands, including Leaf Home Bath/Bath Planet and Stairlift.
• Manage and develop a team of inside sales representatives through comprehensive training, mentorship, and real-time coaching on key performance indicators (KPIs).
• Direct daily communication and guidance to ensure calls are handled promptly, efficiently, and knowledgeably.
• Create and sustain a high-quality work environment that encourages team members to perform at their best.
• Conduct performance evaluations, including regular reviews (30/60/90 days and annual assessments).
• Monitor and manage attendance, time-off requests, schedules, and timesheet approvals.
• Address performance concerns in a timely manner, adhering to company and departmental policies.
• Proactively respond to employee relations issues raised by team members.
• Provide consistent statistical performance feedback to each team member.
• Facilitate one-on-one and team meetings for coaching, feedback, and collaborative discussions.
• Lead and/or participate in special projects as necessary.
• Undertake additional duties as assigned by the supervisor.

Experience and Minimum Qualifications:

• High School Diploma or equivalent.
• A minimum of 3 years of supervisory experience in a call center environment or a related field.
• Strong leadership and team management skills.
• Proven ability to provide constructive feedback and drive continuous improvement in team performance and morale.
• Excellent multitasking abilities to manage various activities while meeting the demands of diverse stakeholders without losing focus on quality.
• Capacity to thrive in a dynamic, high-energy, team-oriented setting with a proactive approach to tasks.
• Exceptional active listening skills to comprehend information and respond thoughtfully.
• Detail-oriented with the ability to find the most efficient pathways to task completion.
• Excellent verbal and written communication skills for effective interaction with internal and external stakeholders professionally and articulately.
• Demonstrated analytical skills to evaluate arguments, identify inconsistencies, and solve complex problems.
• Ability to provide empathetic support through various communication channels while prioritizing colleagues’ and customers’ needs.
• Proficient in recognizing, understanding, and managing emotions, fostering positive relationships across all organizational levels.
• Self-driven with a strong sense of accountability for achieving business objectives, adhering to policies, and accepting personal responsibility for actions and decisions.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications:

• Prior experience in the home improvement direct-to-consumer industry is preferred.

Travel Requirements:

• No travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (Exempt Positions).

Physical Requirements:

• Normal office environment with indoor work in a climate-controlled setting.
• Sedentary work, involving the potential exertion of up to 10 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. This role involves sitting for the majority of the time.

Diversity and Inclusion Statement:

Leaf Home is committed to fostering a diverse work environment and proudly supports equal employment opportunities. We strive to create an inclusive atmosphere that celebrates differences.

Equal Opportunity Statement:

Leaf Home will recruit, hire, train, and promote individuals in all job roles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except in cases where the disability impedes the individual’s ability to perform essential job functions and cannot be reasonably accommodated in compliance with applicable law).

Job Posting Date: Fri, 20 Dec 2024 08:49:21 GMT

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