Hotel Front Desk-3rd Shift (11p-7a)-Part-time-Nivea Hospitality
Job Description
Job Title: Hotel Front Desk-3rd Shift (11p-7a)-Part-time
Company: Nivea Hospitality
Location: New Philadelphia, OH
Pay: $13.5 – 14 per hour
AI Pay Analysis: The hourly rate of $13.50 to $14.00 for a “Hotel Front Desk-3rd Shift (11p-7a)-Part-time” role in New Philadelphia, OH, appears to be slightly below the national average for similar positions, which typically range from $14 to $18 per hour, depending on experience and location. However, it is essential to consider the local cost of living, which can affect wage standards; in smaller towns like New Philadelphia, rates might be lower than in larger metropolitan areas. Additionally, the shift’s nighttime hours may warrant a small premium, but given the offered rate, it may not be competitive within the broader hospitality industry context. Overall, potential applicants might find this compensation lacking compared to industry norms, especially for the responsibilities and hours associated with front desk roles in hospitality.
Job description:
Join our Front Desk/Guest Services Team!
We are seeking enthusiastic individuals who are dedicated to creating a clean and welcoming environment for our guests. If you take pride in your attention to detail and enjoy collaborating with a committed team, we invite you to apply for a position on our Front Desk Team at Schoenbrunn Inn, situated at 1186 West High Avenue in New Philadelphia, OH.
About the Hotel: Schoenbrunn Inn is a boutique hotel that prioritizes exceptional guest experiences. We understand that the warmth and friendliness of our staff are integral to achieving this goal. Our team is at the core of our commitment to excellence, ensuring that every guest feels at home during their stay. We are conveniently located off Interstate 77 in Tuscarawas County.
Essential Job Functions:
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Check-in and Check-out: Front desk agents are responsible for warmly welcoming guests upon arrival, verifying reservations, and assisting with the check-in process. They provide information regarding hotel amenities and policies while addressing any inquiries guests may have. During check-out, they handle bill settlements, issue invoices, and ensure a seamless departure experience.
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Room Assignments: Agents assign rooms to guests based on preferences, availability, and special requests, managing room keys and confirming that accommodations are prepared for new arrivals.
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Guest Service: Front Desk agents offer a variety of services, including providing insights into local attractions and services.
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Handling Guest Concerns: Agents serve as a primary point of contact for any issues or complaints, addressing concerns with professionalism and striving to find appropriate solutions to enhance guest satisfaction.
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Payment and Billing: Front Desk agents manage payment processes, handle credit card transactions, and ensure the accuracy of guest bills, necessitating keen attention to detail.
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Safety and Security: Agents monitor security cameras to ensure the safety of guests and their belongings, and they are often trained in emergency procedures.
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Phone and Reservations: They answer incoming calls, take reservations, and manage room availability using the hotel’s booking system.
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Administrative Tasks: Front Desk agents may also undertake various administrative duties, which include record keeping, managing guest profiles, and tracking room inventory.
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Communication: Clear and effective communication is crucial in this role, as agents must interact with guests, fellow staff, and management to ensure the smooth exchange of information.
- Hospitality: Agents play a vital role in fostering a welcoming and hospitable atmosphere for guests, ensuring they feel valued and appreciated throughout their stay.
Overall, the responsibilities of a Front Desk agent are essential to providing a positive guest experience while ensuring the efficient operation of the hotel. This position requires a blend of customer service skills, organizational capabilities, and meticulous attention to detail.
Must be able to work weekends
Job Type: Part-time opportunities available
Starting Rate: $13.50 – $14.00 per hour
Employee Benefits:
Vision, Dental, Life Insurance, and other supplemental benefits; Holiday pay (for hours worked); Employee and Friends & Family Choice Hotels travel discounts; Incentive program
Schedule:
- Minimum 8-hour shifts
Work Location: In-person at 1186 West High Avenue, New Philadelphia, OH 44663
Nivea Hospitality (Schoenbrunn Inn and The PUB) is an Equal Opportunity Employer.
Job Posting Date: Sat, 16 Nov 2024 23:58:43 GMT
Apply now!
