Member Services Representative-Crunch Fitness

Walker, MI
December 25, 2024
Full Time
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Average Pay*: 12 to 15
*average hourly rate for this position in your area
Deadline date:

Job Description

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Job Title: Member Services Representative

Company: Crunch Fitness

Location: Walker, MI

Pay: $10 – 15 per hour

AI Pay Analysis: Can you analyze this hourly rate of $10 – 15 per hour for a role called “Member Services Representative” in Walker, MI? Is it competitive, and does it align with industry standards for this role and location? Please also keep your summary to a single paragraph.

Job description:
Please rewrite the job description to sound more polished and professional while keeping all the key details intact. Type only the text that would follow the header “Job description:”. Do not include the header or other headers like Job Title, Company, Location, etc. The job description is as follows: Benefits:

  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement

Member Service Representative| Fit FusionOverviewThe Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.Responsibilities

  • Greets all members & guests with a focus on member engagement and retention.
  • Assists with membership, retail and tanning product sales.
  • Promotes membership privileges including tanning, group fitness, small group training and childcare.
  • Delivers on new member enrollment expectations.
  • Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
  • Answers phones in a courteous, helpful, professional manner
  • Communicates special events to members and guests,
  • Facilitates all member requests or forwards to a manager.
  • Maintains a professional and courteous disposition.
  • Is an expert in all club facility, services, programs and schedules/hours of operation.
  • Maintains a clean and organized work area,
  • Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
  • Performs opening and closing checklist and duties.

Requirements

  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

  • Must be able to lift or move up to 50lb.
  • Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

  • Reports directly to the General Manager and Assistant General Manager.

Job Posting Date: Thu, 10 Oct 2024 07:07:28 GMT

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