Entry-Level IT Support Associate – Overnight (B)-Expedient

Job Description

Job Title: Entry-Level IT Support Associate – Overnight (B)

Company: Expedient

Location: Cleveland, OH

Pay: $32000 – 37000 per year

AI Pay Analysis: The hourly rate for an Entry-Level IT Support Associate in Cleveland, OH, ranging from $32,000 to $37,000 per year, translates to approximately $15.38 to $17.79 per hour. While this may be competitive for entry-level positions in IT support within the region, it is somewhat below the national average for similar roles, which typically range from $18 to $25 per hour, depending on the specific responsibilities, company size, and local cost of living. Given the overnight shift often comes with a premium pay rate, the offered salary may not fully reflect the additional challenges associated with overnight work. Overall, while the compensation is within a reasonable range for entry-level positions, it may not align perfectly with broader industry standards, suggesting there could be room for improvement in pay to attract talent.

Job description:

Expedient is seeking a motivated individual for an entry-level position as an IT Support Associate at our Cleveland, OH data center. This on-site role presents a unique opportunity for rapid learning and career advancement within our Operations Support Center (OSC) team. The successful candidate will receive comprehensive, fully funded training—including industry certifications—and will gain hands-on experience with a diverse array of technical platforms such as virtualization technologies, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.

This position is ideal for candidates eager to acquire valuable technical skills and embark on an IT career. Expedient offers a suite of multi-cloud services, including hosting, cybersecurity, and infrastructure as a service (IaaS) solutions.

Please note that we do not offer sponsorship, nor do we engage with third-party recruiting or staffing firms. Candidates should demonstrate some familiarity with IT and technology, which may include self-study, technical education, or relevant work experience. The role provides on-the-job training covering both technology and business operations at Expedient, in addition to opportunities to learn about basic support requests, monitoring, and client service.

Schedule and Shift Premium: This position follows a regular schedule of Thursday through Saturday, with alternate Wednesdays from 7 PM to 7 AM local time. An additional bonus will be awarded upon completion of initial training, and lunch breaks are fully compensated during all 12-hour shifts.

Professional Development & Training: Expedient highly values the professional development of its employees. We will cover costs for IT Support Associates to obtain relevant technical certifications such as CompTIA, A+, Network+, etc. Additionally, bonuses are available for the completion of more challenging certifications.

Rate of Pay: The hourly wage for this entry-level role is reflective of technical knowledge, work experience, and/or academic background. We encourage passionate candidates interested in pursuing a career in IT to apply, as we consider all levels of experience. The annual pay range is between $32,000 and $37,000, paid hourly, and may vary based on market conditions and shift requirements.

Responsibilities:

• Manage client tickets and inquiries, conduct daily shift walks, perform routine audits, and handle remote hands requests, escalating more complex issues as necessary.
• Adhere to stringent security protocols when processing client access requests within the data center, based on specific access control criteria.
• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
• Utilize the ticketing system to document all requests and activities, including details of special requests and customizations deemed important for future support.

Recommended Qualifications:

• Previous experience in customer service.
• Industry certifications (such as CompTIA, A+, or Network+) or equivalent work/academe experience in IT.
• Exceptional written and verbal communication skills.
• Strong analytical and independent problem-solving abilities.
• Capability to prioritize tasks and manage multiple responsibilities in a fast-paced, time-sensitive environment.
• Ability to pass pre-employment screenings.

Physical Tasks/Demands:

• Sitting for extended periods to manage visitor check-ins.
• Walking throughout the data center perimeter multiple times during shifts for safety compliance checks, including inspecting doors and temperature sensors in server areas.
• Lifting lightweight items regularly and occasionally handling heavier materials, such as equipment and computer/server hardware.
• Manual dexterity for tasks such as operating security kiosks, managing loading dock equipment, and climbing ladders or accessing confined spaces for hardware maintenance.

Working for Expedient:
We emphasize ongoing education and continuous innovation to stay at the forefront of the IT landscape. Our commitment to professional development is evident in our robust training and tuition reimbursement programs, funded entirely by Expedient.

Benefits for full-time employees include an exceptional package offering three weeks of paid time off annually, plus additional time off for birthdays and a health holiday for preventive care. We provide parental leave, competitive medical, dental, and vision coverage, disability and life insurance at affordable rates, wellness engagement opportunities, and a generous 401(k) matching program.

In recognition of the importance of a comfortable and convenient work environment, we offer a hybrid work model for many positions, as well as paid parking and additional perks.

Expedient is an equal opportunity employer. We welcome applications from qualified candidates without regard to race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Job Posting Date: Wed, 13 Nov 2024 02:20:09 GMT

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