Customer Service Representative-Goldfish Swim School

Job Description

Job Title: Customer Service Representative

Company: Goldfish Swim School

Location: Fairview Park, OH

Pay: $13 – 16 per hour

AI Pay Analysis: The hourly rate of $13 to $16 for a Customer Service Representative in Fairview Park, OH, falls below the national average for similar roles, which typically ranges from $15 to $20 per hour, depending on experience and specific job requirements. While this rate may be competitive for entry-level positions or roles with minimal experience, it may not attract more experienced candidates or those in regions with a higher cost of living. Additionally, considering various factors such as company size, benefits offered, and job responsibilities is important for a complete assessment of competitiveness in the local job market. Overall, while the offered rate may suffice for some candidates, it may need to be adjusted to align more closely with industry standards and attract a broader talent pool.

Job description:

Are you a motivated and results-oriented sales professional who thrives on the excitement of sales? Do you enjoy identifying new leads, showcasing the benefits of an award-winning program, and contributing to your company’s growth? If so, Goldfish Swim School offers an unconventional work environment where we foster a fun and engaging culture, complete with flip-flops and a sense of humor. We provide comprehensive paid training and established shifts that are ideal for individuals balancing school or other commitments.

We are seeking a sales expert to articulate our program’s advantages to prospective clients and transform them into dedicated members. The ideal candidate will be a sales enthusiast, a collaborative team player, and a remarkable representative of Goldfish Swim School. This role is not suited for those seeking a routine front desk position focused solely on greeting customers. Rather, if you thrive in a dynamic environment, are self-motivated, and relish the challenge of achieving and exceeding goals, we want to hear from you!

Duties and Responsibilities:

• Respond promptly to inquiries and leads, effectively presenting the advantages of Goldfish Swim School to convert prospects into loyal members.
• Manage phone communications, addressing inquiries, taking messages, and directing calls in a professional manner.
• Process student registrations utilizing Salesforce and iClassPro booking software.
• Address customer concerns and complaints with a professional and empathetic approach.
• Assist members with merchandise purchases and vending services.
• Welcome parents and students at the front desk.
• Manage student check-ins via the attendance tracking system.
• Ensure cleanliness and organization of the front desk, Snack Shack area, changing rooms, restrooms, and observation area.
• Monitor voicemail and email correspondence, responding efficiently.
• Provide administrative support to management as needed.
• Conduct collection calls to address billing issues.
• Prepare student lesson schedules for instructors and management staff.
• Perform additional duties and responsibilities as assigned by management.

Experience with Salesforce or another CRM system is advantageous.

Requirements:

• A strong desire to work with children and positively impact their lives.
• Excellent interpersonal communication and organizational skills.
• Ability to pass a background check.

Education/Experience:
A high school diploma or GED is required; some college education is preferred. A minimum of two years of prior customer service and/or administrative office experience is necessary, along with intermediate computer skills in Word, Excel, and other relevant software systems.

Job Posting Date: Sat, 30 Nov 2024 04:50:40 GMT

Apply now!